HomeGoods — Local services in Waltham

The customer service during checkout was very unacceptable. Chung, the cashier, was very rude and ignored me when I said hello twice. When I said hello the third time, I said it much louder and he finally said hello. While ringing the items up, he huffed and puffed (I was purchasing 6 items), and when it was time to give me my receipt, he tossed it in my direction and proceeded to move on. The receipt rolled and I caught it before it hit the ground. As we were walking out of the store, the customer after me walked up and he greeted her with a smile and asked how she was doing today. For the next customer, he did the same. The only difference between me and those customers is that I'm a black female and the other 2 females were (1) white and (2) of asian decent. I decided to have my daughter who was with me return my items because I don't believe consumers should have to spend their hard earned money after being treated so poorly. He realized he had just rung those items up and commented that it was a quick return. My daughter expressed that he was rude to me, and all he said was "ok." I'm very disappointed with this experience. I tried to call the store to speak with a manager, but I got no answer. I will be sharing this experience with...

I bought in Home Goods a Laura Ashley comforter at the end of December, and after the second wash, the inner padding became hard in some areas. I contacted customer service and was very well assisted by Caitlin Ferguson from REVMAN. The process was quick and efficient—I sent my comforter, and within two days, I received a response confirming that it would be replaced. Since the model I originally purchased was discontinued, I chose a different one, and today I received my new comforter! I am very happy with the customer service and the efficiency of...

Shopping at home goods Waltham In kitchen department i ask employee for help she put her arm air like she didn’t understand me. Than I saw woman coming out of a back room she was so helpful not only did she find what needed . She walk me through out the store showing me so many new items I only planned on buying few item $300 later. I turn to her and said thank for all your help her name tag Kathy. I only shop in Framingham because I live in natick. But I’ll back because of the great customer service from from...