Boost Mobile — Local services in Warren

I got ripped off. Went in to get a phone. Didn't have that much to work with. Agree to get a phone that I needed to use to Uber with. Was given a used phone. As I was told that he didn't have many options for new customers. Which is weird, I leave with the phone, he said that it would be activated in 15 minutes. Waited to try to use it and the phone was activation locked from another carrier.

When I went back to explain. He gave me an iPhone 7 which I told him; I cannot Uber with it. He insisted that I cannot use that for Uber, of course he tells me that I could and he has no other phones to give. I have never felt so helpless as a customer. I didn't believe him. I tried to get a refund. Which he tells me that I'm only gonna get 30 dollars out of the 1000 that I paid as the activation and monthly fee is non refundable.

So now I'm stuck with a phone that I cannot use and I don't...

Horrible customer service at this location! Please go to 12 & Hoover location! Bought phone and plan on 12/27/2019 and on 12/30/2019 my number was cancelled reported lost or stolen. Very rude with attitude employee told me final sale nothing they would do!!! After 3 days! I'm now out $90! Was told I must have cancelled,why would I do that, didnt even have pin to do so! I asked for owner name was refused was told she was the manager, not true. Owner at 12 & Hoover helping me along with the boost rep for that location to report and make Van Dyke location do something! DO NOT VISIT...

These clowns tried to steal my money… when a merchant commits fraud they end up getting more money debited from there account… silly 🐇 stop thinking everybody dum and gone let it ride I get ACTIVE. They will tell you no refund that is not said when you purchase item nor on your receipt they are sealing defective items to customers and then don’t want to issue a refund be very cautious here go elsewhere...