Cricket Wireless Authorized Retailer — Local services in Warrior

Do not use cricket. Bought 2 new iphones with new SIM cards from this store 2 months ago and now one doesn’t work. It says SOS only and doesn’t work. I went to cricket in Warrior and they said it’s an error on cricket. But wants me to pay for a new SIM card. I told them that the customer shouldn’t be having to pay since the phones and SIM cards are almost brand new.

The representative Trista was on her morning zoom call with her district manger “Gigi.” Gigi was cussing on the phone when she was trying to talk to Trista on her morning 10:15 call. I asked if I can speak to Gigi about my issue and Gigi said no! Gigi told Trista the customer needs to pay for the sim chip even though it’s crickets fault. After waiting an hour they confirmed it was my SIM card that’s only 2 months old! So they made me pay for a new SIM card! Put the new SIM card in and it worked immediately.

The SIM card hasn’t been touched in the phone since the day we bought it at this store two months ago. Their SIM cards are junk and if you google this issue there’s a lot of customers that are having the same issue since the latest update.

Trista was very nice and was great! But Cricket shouldn’t be charging customers for new SIM cards when it’s their issue during the...

We will not be at Warrior Christmas Market today, nor do we intend to register for any future events sponsored by 'Cricket Wireless of Warrior'. During the setup, the representative from Cricket told us, vendors, that we were not permitted to use their restroom or enter his store. He spoke condescendingly to us and raised his voice when we began asking questions, and he stated, "It is none of our business." At that point I had enough so I cursed the man out, packed up, and left. After we left the police came to shut down the event because they failed to get the necessary paperwork and permissions they should have done in the...

The general manager (I believe her name is Clarisa) lacks customer service skills and is honestly extremely offensive. I came in with my toddler (who was in the stroller NAPPING) and she refused us service because she claimed that he was pitching a fit. I told her I just wanted to look at cell phones and it would only take me a minute, but she insisted we leave. I asked to speak to her manager (she said she was), and she got very aggressive and started yelling. This behavior is unacceptable. Turning away paying customers is absurd. I won’t be back. My child is “pitching a fit” but this is how an adult behaves? It...