United States Postal Service — Local services in Washington Grove

To begin with, I have been using the app Mercari to sell my items. As a seller you post your item, and can either use FedEx or USPS as shipment, and you choose the weight class your item fits. So when the buyer purchases your item, you print out a PREPAID shipping label, and because of the shoes weight class, it is labeled as “2 DAY PRIORITY”. So with that being said, yesterday in the afternoon I went to this specific Post Office because it was the closest one to me at that time. I go inside, pack my three Nike shoes( 2 w/ original boxes, 1 without) into 2 large Priority flat rate boxes, and one in a medium flat rate Priority box. I spent about 10 minutes packing everything, and taping the shipping label on the top of the box. When it was my turn to approach the desk, Ms. Lee told me that these were packed incorrectly. I asked her to explain why that was, and her response was that these were FLAT RATE boxes and my shipping label did not have that “flat rate” on its label. I told her that this is how I’ve ALWAYS shipped my items, and never had an issue occur. She then told me that if they were to be shipped this way, that the person on the other end would have to pay the difference for the postage fee because my shipping label was not enough. Mind you, she did NOT scan ANY of the barcodes. I always choose the correct weight class (1lb-3lbs. the shoes were no more than 1.7) so that my buyers don’t have to pay a difference in incorrect fees. I asked her to go ahead and mail them anyway, because I know for a fact that no issue would occur. Her comeback to me was this answer: “I have the authority to choose whether or not these can be shipped out.” WHAT?!? So purposefully, you’re making my life more difficult and making me go to another post office because YOU don’t want to accept my packages? Outrageous. I ended up going to the Post office on shady grove road and Oakmont avenue (which I give 5 stars to.) And can you imagine, my packages had NO ISSUES being mailed out?!?! On top of that, during our argument, Ms. Lee stepped out to the back of the office, and the lady that was standing beside me told me to write a letter to the governor (I was upset at the moment, so I didn’t catch the name she gave me) and ask him removed from working there. This stranger also informed me that she had NEVER had issues in mailing things until she started coming to this specific post office. Please, do yourself the favor in stress and headache and just go to the post office on shady grove road. It’s...

I tried to mail Priority Mail flat rate envelopes to 20 domestic and 8 international addresses. Ms. Lee made a big deal about how I had too many mail pieces. I mentioned that the domestic mail only had to be accepted without any administrative work and the international pieces just needed to be scanned. She seemed irritated and made a big deal about having to sort the domestic pieces. She created two bins and threw my mail pieces in them with a loud bang. In the meantime, she said something about processing the international mail that I did not understand. I repeated that those only need to be scanned. Ms. Lee seemed upset and told me to be patient (something you should never say to a customer), although I don’t think I lost my patience just because I tried to make sure my needs were understood.

To accept the international mail, Ms. Lee seemed to be unable to read the bar code with the scanned. She said the bar codes must not be printed well and offered to take the mail without scanning. I repeated that I need them scanned for proof of mailing. I drove to another post office where the same mail was scanned without a problem. They also explained to me there that the bar code can be entered manually if the scanner does not work. Ms. Lee did not offer to do that. I have to conclude that Ms. Lee is either incompetent or intentionally inefficient and unhelpful.

This was not the first time Ms. Lee was not helpful. She had asked me multiple times to take my mail pieces to another office. She had also commented on my late arrival to the post office.

Ms. Lee’s repeated and potentially deliberate failure to accomplish tasks for which she is responsible, her verbal and nonverbal expressions of frustration are passive aggressive behavior patterns that are unacceptable in customer service. I wanted to discuss this with her supervisor and returned to this office to ask for the supervisor’s name and phone number but Ms. Lee denied my request. She stated that she is the postmaster and she has no supervisor. Maybe Ms. Lee is very lucky but I doubt that this...

I agree with the other reviews about the poor customer service. I was there for a passport appointment for my son, and despite having all the appropriate documents according to the official travel.state.gov website, she rudely turned us away. I pulled out my phone to show the official US passport website with all the requirements, and before I could show it to her, she said “I wouldn’t ask you for it [the document that she insists we need even though not according to the official website] if I don’t need it. That is a waste of my time.” I asked if that means the official website is inaccurate, and she didn’t give me an answer other than “we need the document” over an over again.

If they have a different policy than the official travel.gov website (which would be weird), they could at least spend a couple minutes explaining it to us.

But, this specific case & passport details aside, clearly she isn’t willing to have a rational conversation with a customer and in general has no interest in providing good service to customers at all. Save yourself time and frustration and go to other USPS locations where you can at least get a...