B & B Discount Beauty Supply — Local services in Washington

I am a natural hair stylist and this store was my main supplier for over a year. I spend at least $100 per visit and I visit the store an average of 2 days w week. So, I spent around $10,000 in this store in 2014 and my clients probably double that amount. I have normally had good service and the store stocked 90% of my hair needs. However, a store is only as good as their response to a customer service problem. This store does not handle problems well. I purchased a $75 hair clipper set 5 days ago. Upon trying to use the item last night, a razor fell off of the clippers and hit me in the head. Although shaken, I was not badly injured. I took the clippers back to the store, not thinking that it would be a problem to exchange because I thought that this store would stand behind the products it sells, and also I was exchanging within 7-days. Well. the owner points to a sign on the counter and tells me that it is my responsibility to return the item to the manufacturer. That sign does NOT match what is written on the receipt AND is not lawful.

Consumers have a right to expect that items work properly when they give their money to a retailer. The retailer by LAW is supposed to warrant that the items that they sell will do what they are supposed to do aka "The implied warranty of merchantability". Not, "We the retailer will take your money and sell you this broken item and make YOU the consumer jump through hoops to get a working product from the manufacturer.". This company has lost mine and my clients business over $75. I do not recommend...

I stop in this location occasionally since it is close to my work. I work in customer service and know how customers should be treated. However, I will not stop at this location again. I stopped to purchase lightening powder and the price was more than what I expected. The screen on the register did not show me the price and I made a mistake hearing the price the man said. I gave him my money and realized when he was giving me my change that the amount was more than what I expected. I declined to purchase the product since I could get it cheaper at any beauty supply within a five mile radius of my house in Maryland. I admitted that I misheard him. He became disrespectful and said he couldn't void the transaction. I asked again calmly since I had not received my change or the product yet. Finally he called another employee and she told him he could just void it out and give me my money back. He threw my money on the counter. I told him that was disrespectful, never changing my tone. The lady was nice and apologized for his behavior. I said thank you but I will not be back. I will make sure everyone I work with and associate with knows to avoid this location. I have had customers be rude but I would never treat them the way...

I am giving them 2 stars only on their no refund and exchange policy. I bought an electric razor for a gift and I bought the old one in asking for the next scale up from the razor that I bought in. I bought in a Andis Style liner II and was given a AndisT- Outliner. I have to say the cashier said that I could not refund it if bought. I understand that but if the box is unopen and ever;ything is just like it was when she bagged it why wouldn't you be able to exchange it. The prices in this store are reasonable somewhat. My advice to others electric items do not buy from this store if it is a gift non returnable. Unopen etc. I can understand most items but I find this to be not customer friendly. I guess maybe just in this area. Anyone wants to buy a new razor I guess it works...