Popeyes Louisiana Kitchen — Restaurant in Washington

I'm writing this review because I went into this location by way of the drive-thru yesterday. At first they gave me mild chicken when I asked for spicy and I had to return it. And once home I realize that my French fries were not included in the order. I called the store several times to notify the manager and even left a voicemail. When I went back today I was told that I couldn't get my money back but I could have it replaced by food. Well it's the next day and I didn't need or want the french fries. I just wanted a refund for what I didn't get. I was then told that I couldn't get a refund because they would have to refund the whole order. While waiting for management to come to some sort of resolution to return my money one of the cashiers rudely told me that I need to move. She didn't ask me, she told me that the manager says I needed to move out the drive-thru. I refuse to move and after a minute or two the manager came up and gave me a refund but told me it was from her own pocket. Just trying to get a refund was frustrating. And I didn't even get a full refund. A large fry is $6.42 plus tax and I was given $6. I won't tell you to not go to this location but if you do just make sure you check your order before you leave because you won't receive a refund if they forget to put something in your bag. People work too hard and to be told that you can't get back money for goods that you didn't receive is upsetting to say the least and I believe the owners and management need to find a way to rectify this for future customers. I will not return to...

I love Popeyes but this location is one of the worst. They never have appropriate inventory and have a difficult time keeping the chicken cooked and ready for customers. Last time I went, which was a couple months back, I came around 7pm. I was the 5th or 6th car in line and it took 35 minutes to get to the window. I get to the window and they tell me they only have a few pieces of spicy chicken left. I ask them what they have. They say they only have 3 spicy thighs, 2 legs and 1 wing left. I ask them to give me the rest of their thighs and 2 legs. They tell me it will be an extra fee because I'm asking for all of 1 type. That makes no sense because I didn't have much of an option. I ask to speak to their manager. The manager reiterates what the first person said. I say ok just give me the 3 thighs, 1 leg and the last wing. The manager again tells me it will be an upcharge because I'm asking for the 3 thighs. We argue back and forth. I ask her how long it will take to cook more chicken so that I don't get upcharged. She says 20 minutes. So I get punished and charged more because they don't have enough chicken to choose from. On top of that they are almost always out of hot sauce. A complete joke. Now when I'm in the area I just go next door to Roaming Rooster. Their chicken and consistent quality is way...

Food was good, I can't complain about Colonel Sanders's Recipe but the attitude of the manager on turn on 11/09/2023 at 6:00 pm is very disappointing. My co-workers and I spend $90 on food and when my co-worker pickup the order he did not check if everything was inside the bag. The order of 8 biscuits and a large order of coleslaw was missing. After almost 30 minutes of waiting we just wanted to eat so we did and after dinner my co-worker decide to go to the restaurant and ask for the missing food. The manager insisted that she gave everything inside of the bag and she call us liars, we just assume that she was going to be an honest person and accept her mistake but we were wrong and after some yelling back and forth he decide to come back empty handed with a lost of about $22. After reading all the bad reviews about this place and the attitude of the employees I wonder why this place is still up and running. My recommendation is that if you like Popeye's over the bad service, bad attitude and discrimination and long waiting time for your food, this is the...