Metro by T-Mobile — Local services in Waterloo

experience at this MetroPCS/T-Mobile location in Waterloo, Ohio. My cousins and I arrived at the store, and we were immediately confronted by an employee named Anthony, who was sitting in his car, apparently on a personal break, even though he was supposed to be working. As we approached the store, he blocked the entrance and rudely asked us if we were there to buy something or just waste his time. He even questioned whether all three of us should enter the store, which was completely unprofessional.

I tried to calmly explain to him that we were serious customers, ready to purchase a top-of-the-line phone, and I even offered him advice on how he could improve his customer service. I told him that even if customers are just browsing or wasting time, he could still engage them by showing devices, explaining promotions, and asking for a review after providing good service. I explained how positive reviews could help the store get more business, but he refused to listen. He dismissed my suggestions, saying he didn’t care and didn’t understand. Inside the store, his behavior didn’t improve. When I asked for the store address and a receipt with it, he refused to help.

Anthony never apologized, neither before nor after the situation. This kind of treatment is unacceptable, and I won’t be returning to this store. It’s unfortunate that a simple interaction turned into such a negative experience, and I hope the management takes this...

I went into the store on 11/15, and added a new device to a line that already existed on my account because when I was trying to do it from the MyMetro App, it was giving me an error message saying that I needed to change my plan. So I went to the store & before I made any changes to my account, asked if I had to change my plan and I was told I did not have to, by Anthony. So I paid for the device swap and left. I just went to pay my phone bill and after I paid it, I realized it was $9 more than it typically is. So, I looked through the charges and found out why, Anthony added device protection on the line I added a new device to without my knowledge. So I called the store and asked why insurance was added to my line and I did not ask for it. I was told “it’s standard practice to add device protection for the first thirty days.” Which may be the case if the customer is informed & agrees to it. So I asked why it was added without my knowledge, & Anthony says he’s “pretty certain” he mentioned it to me. Which he did not because I would’ve declined it, as I used to work at that exact location and understand that sometimes you get a bonus, or some kind of incentive for getting people to agree to certain services, but it’s typically with their consent. I am so displeased with that answer & it’s only $9, but it’s...

I ordered on line it came late and they had difficulties delivering it because shipper didn't put apt uses figured it out . Then I couldn't activate. The woman that helped was rude to the max and swore f$%% at me when I left. My phone still didn't work an I didn't want to go back. But did and that lady was real helpful extremely. But she didn't pit my glass cover on correctly and the air bubble and hair. And went home and phone still difntvwork correctly. I want a refund but I live out if town and unable to get tobthevstore and dontbrealy want to deal with this company. Plus I'm sitting in my house and don't move and now I have 5g 4 bars but most time duringvdaybo have none. And have to use wifi. So I don't recommend it. Customer before me got...