Fastachi — Local services in Watertown

Here's an interesting story. Obviously the product is excellent. When I went inside to make a big order, everyone was polite, accommodating, professional. It was a large order -- a basketful of nuts and chocolate costing $167. I asked them to deliver it to a nursing home in Needham that cared for my wife for two years before her recent death. That was Wednesday. They said it would arrive the next day. It did not. BUT HERE'S THE WORST PART. I was very worried about a perishable product arriving late, so I CALLED FASTACHI yesterday, pressed the key to get to CUSTOMER SERVICE, and they said to leave a message and they would get back ASAP. I did leave a message and got no response. I called again yesterday (FRIDAY) and got to make another voice message to which I have yet (SATURDAY) gotten response. All I wanted was to track the package. I called again today. Same thing. Spending that kind of money to deliver to a nursing home and then getting NO RESPONSE from Fastachi was immensely frustrating, as I'm sure you can imagine. Apparently the package was delivered a day late, but the Home says they don't know where it is. So while it seems it made it to the Home, it's lingering in some wrong office there, rotting. All of which I'm sure you find fascinating. The biggest beef I have with this small store is that THEY DO NOT RETURN CUSTOMERS' PHONE CALLS, NO MATTER HOW IMPORTANT. I WOULD NEVER TRUST THEMT TO DELIVER AGAIN, AND NEEDLESS TO SAY, I WON'T PATRONIZE SUCH AN...

My first experience with Fastachi's pistachios was incredible. They were huge, sweet and fresh. The best pistachios I'd ever eaten. Worth their high price (get what you pay for?). Though my most recent experience was much different. Those pistachios were just average in size and taste. If my first experience was a 5+, my second was a 3 at best. Why the difference? Well, my first purchase was in March of 2017 and my last order was in December of 2017. A quick internet search showed pistachio harvesting generally takes place in February. If that is indeed the reason for the drop in quality, then my future Fastachi's pistachios will be purchased in March. We'll see what March of...

I have ordered from Fastachi for years, and I've directed friends and family to their website, assuring them of complete satisfaction! They have stellar products - the absolute highest quality nut butters, roasted nuts and chocolate treats. Their pecan butter is life changing, and their dark chocolate pistachios are to die for! They have beautiful packaging, so their products are ideal for holiday gifts!

What sets them apart from competitors, is not only their unparalleled nuts and chocolates, but their exemplary customer service (one such representative is Susan!) They make sure that you are 100% pleased with your order - the consummate...