Milwaukee Campus-Children's Wisconsin — Local services in Wauwatosa

I would like to start by saying the front desk staff as well as the staff in the emergency room are amazing. They were extremely helpful and constantly check on you and your little one. We went in at about 12 am in the morning as my little one( 2 months) was throwing up blood, the emergency room took him in instantly and put monitors on him to make sure his heart rate was good as well as blood pressure and breathing. They took blood and monitored him for 5 hours as well as talked through what could possible cause this issue. They had told us they were most likely going to use a camera to look at his throat and make sure there was not major damage to it from throwing up. They then said that the doctor upstairs wanted to hold us for 24 hours so they were going to move him upstairs to monitor him and figure out the issue. Which I agreed on as I thought they were going to actually monitor him. When we arrived upstairs to our room, they weighed him took his height and then left the room. The “monitoring” that they apparently were doing was having us sit in the room by ourselves watching our baby, they had nothing hooked up to him. They didn’t come and check on him at all. We asked to speak to a doctor after 2 hours of sitting there with no one checking on him or any “monitoring” being done by the nurses. It took the doctor a hour and a half to come into the room, mind you the floor was almost completely empty that we were on. When the doctor came in she informed us but she was yet to even look at his chart To see what was going on and that she couldn’t help us because she was not A head doctor. I then asked if she could send the head doctor in and she said it would be about two hours before he could come in. Within that two hours, nobody came in and checked on him. When the head doctor finally came in. He came in with three other people. None of them had looked at his profile yet And the four of them stood they’re having a conversation Amongst themselves for about 10 minutes. Saying what the emergency room had done And informing us on it as if we were not there. We then asked What type of monitoring they are doing? To which we are told, we are just gonna have you guys hang out in here with him and make sure that he is ok. I asked Then why I can’t do this at my house that is located 10 minutes from them and they informed me that it’s because of something happens they need to be able to access him quick. Which I would of understood if they came into the room when we called them, every time we called for a nurse, it took over 20 minutes for them to arrive in the room. They were in no rush once so ever. When my husband left to go get food he came back and the nurses were all huddled together clearly talking crap about us. As the second that he passed them, they all got quiet and the one girls like Wait, what were you saying? And all the Nurses just stood there quietly And gave looks at him. About 5 hours after being upstairs, we asked if we could leave as they were not doing anything for my son and they refused. We then asked for paper work as we were going to leave without doctors consent which you can do with AMA paperwork, The female doctor refused to give us the paperwork and she said she was going to talk to Her male colleague and that we needed to stay there. That took another 30 minutes. We ended up leaving anyways as they straight out told us they were not going to do anything else for him. I took him to his primary doctor today And they instantly saw that there was an issue with him. His primary who is not at children’s then ordered urgent ultrasounds and xrays on him, where they found issues instantly. Why could children’s not do this? Why did they hold us for 18 hours telling us that they were “monitoring” him. I will not be going back to children’s as it feels like they did not prioritize him in Or care about his well-being. They didn’t listen to us at all and told us throwing up blood is normal and sometimes that just happens mind you it was over a shot glass of straight blood. That...

My apologies for the length of this review however, there were so many things wrong with this place.

tldr: Find another place to give birth. If you're still thinking about it, read our opinion of the experience as I hope nobody else will have to go through the same.

We arrived to the hospital after my wife's water broke and met by the night shift where our nurse, Emily, was the only positive part of the experience. She was extremely personable and present while we were getting set up in the delivery room.

1. As soon as the turnover happened to day shift, everything turned very .. academic and there was no regard for my wife and I's birth plan. As an example, the very first comment from the new doctor was "I think we're going to having a C-Section today" without any explanation.

When questioning why, we were challenged by the new nurse "Can you tell us why you don't want one?". After informing her we understood it was a major procedure she just agreed and the conversation ended.

2. After my wife expressed she didn't want Pitocin multiple times, the nurse showed up ~30 minutes later to hook her up and put her on the lowest dose without explaining anything which as the least is extremely disrespectful in not communicating what was happening, regardless if it was needed.

3. My wife's contractions from Pitocin were significant, and our baby's heart rate started to drop, at times below 60bpm. Unlike the night shift, nobody would enter the room with any sense of urgency leaving my wife and I to troubleshoot by ourselves by switching positions, which was a trending theme throughout her labor.

4. My wife was continually told we'd likely just need to do a C-Section and nurse's visits became less frequent even with our baby's heart rate dropping.

5. After ~12 hours of labor, my wife had informed the nurse that she had to push and she said she would get a doctor. The nurse returned 15 minutes later and didn't say anything, just working on her chart in the room. After we told her two more times times over the course of 30 minutes, she finally went to get a doctor.

6. After everyone was mostly absent as part of the labor process, suddenly there were ~9 people (at least 4 doctors, 3 nurses, a student, one we didn't know even know who they were) just standing in the room while our child's heartrate was significantly dropping again as they talked to eachother. Finally a nurse we hadn't worked with stepped in and moved my wife to raise our baby's heart rate prior to my wife pushing and giving birth.

7. After delivery, it was a constant revolving door of people every couple hours (including through the night) with each new face asking the same 5-6 questions about our child.

8. There was a real emphasis on what to do with circumcisions and discouraging families to have one (Posters, Flyers, surveys, etc.) which we just thought was extremely strange and pushy.

9. Someone came in - we don't even know what her title was but asked about our experience. When we started telling her, we were told something similar to "Well this is a learning hospital so you should expect that" and we just ended the conversation.

10. We were discharged and not asked to fill out any paperwork about our child which we both thought was odd but told everything was taken care of. We later discovered they did nothing to submit the paperwork to Vital Records and a month later our child is "Unnamed" without a Father listed in the state system and nobody knows how any of that happened.

This now requires us to make several trips and appointments at the court house to have this issue resolved and we cannot obtain a birth certificate or social security card...

First I would like to start off by saying that the doctors and nurses on the MACC unit are absolutely amazing. I have no other words to describe their sincere care and the above and beyond work they provide for my nephew. Three people have really stuck out to me of being amazing, Suzie(Nurse), Stephanie(Nurse) and Dr. Knipstein. Unfortunately we have also experienced some not so caring nurses when your child is admitted to the 5th floor. There is definitely a lot of communication between nurses as well as care partners. I am my nephew's full-time caregiver so when he needs to go to the hospital either for checkups or admission, I am the one who brings him as well as stays with him. Our last stay there was a 4-day stay, and after the second day I had to ask for the room to be cleaned and his bedding to be changed. I also like to take my nephew for walks and some nurses will unhook him from his feed to be able to go for a longer walk while other nurses forbid it. Just really wish they would get on the same page. The nurses or even confused on when my nephew had his medication. At one point, I had to stop one of the nurses from giving him a second dose of a medication. I was told that there was no documentation showing the medication was already given. She did finally figure it out. Another instance was I wanted to give my nephew a bath and I had asked for a care partner to come in and help me for a moment as well as bring me some towels for him. Well it took over an hour to get towels and was told from a nurse that she can't help me, only a care partner could. I asked if a care partner could come in and help me then and of course no one came in. I did the bathing myself which is usually no big deal but he was hooked up too many different machines, I was concerned with what would happen if any of them got wet. After I had my nephew all nice and clean and I changed his bedding myself he laid down for a nap. I went to the nurses station and noticed at least 8 to 10 people standing or sitting talking about their weekend as well as what they were going to order for dinner. I was livid. I do understand they at nurses are overworked and work very long days but if I specifically asked for help that literally would have taken them 3 minutes, I really would have expected them to help out. The medical care from the doctors was absolutely amazing. How the nurses treat the patients as well as their parent or caregiver is absolutely unacceptable. We have been admitted to the hospital close to one dozen times on the same floor and out of all of the nurses there are only three that actually treat the patient as well as their family with the utmost respect and care. I'm thinking maybe you guys need to reconsider training some bedside manner as well as communication skills. No I am not going to file a complaint as you say in several of the reviews (which shows the priority of your hospital, having a form letter), my feelings are that you should be following up with each of these reviews. Since I do not have the time to go to your complaint department I am just going to leave this review. One last suggestion: at least provide the parent or caregiver with one free basic meal per day. It is very expensive to eat in the cafeteria, (not the greatest food for what you pay for) and most families who have an ill child do not have a ton of money to be spending at least $10 a meal every day for a basic sandwich, fry and fountain drink. Again I am thankful for the wonderful doctors that my nephew does he have and the very few nurses that do treat my nephew and I with care and compassion and everyone on the MACC unit. I have very mixed feelings on...