The City Market Café & Bakehouse — Restaurant in Wauwatosa

I placed a catering order on Tuesday to be delivered on Thursday at 11:30 for my business to celebrate 1 of my employees departure to a new endeavor. Unfortunately, my experience was not satisfactory. I was contacted at 11:40 from my business letting me know that the food had not arrived yet. I ended up calling City Market Cafe around 12 pm and spoke to someone letting me them know that i had placed an order for catering. The person on the phone told me that the catering person was not in and that I can send email or leave a voicemail. I let her know that my catering should have been delivered today. The person I was speaking to let me know that I needed to make the order at least 24 hrs in advance in which I told her that I did place it more than 24 hrs and is there someone i can speak to about my order. The person on the phone said I just work at the front and would not know about the order but the catering person is probably just running late because it's snowing. The person did not ask who I was or who I had placed the order for and she did not have a way for me to get speak to the person in charge of catering. Once I arrived to my business I was told the food had not arrived so I contacted them again around 12:50 pm and I believe the same person whom I had spoken too answered the phone. I let her know that I still had not received the order and she just put me on hold or transferred me to the person in charge of the catering. I spoke to a women in charge of the catering and she said she had my order to be delivered tomorrow. I let her know that is incorrect because it clearly states my order is for Thursday. She apologized and said it was their mistake and the dates got mixed up. She said she could still make it or deliver it tomorrow. At that point I was very disappointed and was very dissatisfied with the customer service. Why did no one call me about the mistake? Why did it take for me to call back again? The person who answered the first time did not show any empathy and sounded more robotic and never even said I apologize or sorry. I normally don't submit reviews but this is not the customer service anyone should deserve especially since I placed the order well in advance. Overall if I could I would give...

Really disappointing. The workers were all nice. But the prices are high and the menu structure is strange. I ordered the "grilled" chili tofu wrap. "Grilled" appears twice in the description and it is about $10. After waiting several minutes for it to come out, I expected it to be a hot (aka "grilled") sandwich. I opened it at my destination and discovered it was cold, mealy, and seemed like it had been made some time ago, just sitting in a cooler. You don't charge $10 for a premade cold sandwich and call it grilled. After a very long morning, I was very frustrated with this. I had also wanted a soy cappuccino, but ended up not getting one because 1) I wanted a small with an extra shot. This would have cost significantly more than a medium, even though my drink would be the same amount of espresso with less milk. 2) the menu said soy was 75 cents, but the person at the counter said that was "wrong" and it was 95 cents. Then change your menu. It's chalk for a reason. The 20 cents wasn't the dealbreaker (although 95c does feel high), it's the principle. Close to a place I have to go for work, but I don't see myself coming back and spending $15 on another...

I’m sorry to say, but I think I’m done giving this place a chance. It’s just very inconsistent. I went once and ordered a breakfast wrap which was delicious, so I decided to order it again the next time. It was missing multiple ingredients, with an over surplus of others and was nothing like it was the first time. It was in fact the same wrap—either the person making it was inattentive or they were out of ingredients and didn’t communicate. Today I ordered a tofu wrap and stood there for 15 minutes until I decided to check on it since I’d been waiting for a while. It was sitting in the back the whole time and nobody brought it out until I asked. When I tried a bite of it—honestly it was inedible. I’m not sure if that’s just how they make it or if the ingredients were botched again, but frankly it was gross. It went into the trash. So sad, I hate wasting food but I couldn’t eat it! Sorry City Market, I tried but I can’t justify spending...