Ashley Store — Local services in Waynesboro

My husband and I came by to check out a couch and loveseat which he'd seen at another Ashley location. Our plan was to see if I also liked it, then purchase it here closer to home. We were also going to check out some dining tables to see if we could just get all the furniture we needed for a new house in one place, since we have twin toddlers and simplicity is better.

I'm a medically retired Army veteran and use a service dog which was professionally trained by a reputable, ADI-accredited organization. He's clean, well behaved, and has never misbehaved in public in his 8 years of service. He roomed in with me at the hospital when my twins were born, even, if you want a demonstration of the legitimacy of his behavior and training.

At this location, a clerk met us at the door to tell us no dogs were allowed, so we couldn't come in. We explained he was a service dog and she was required by federal law to let us in. She remained blocking the door and repeated herself without even acknowledging that it was federal law.

My husband, who is used to advocating for me, opened the other door and ushered me in to check out the sofa. Normally I'd have left right away, but again- twin toddlers, and we drove half an hour to get here. We wanted to buy the couch and loveseat and be done with it.

The couch was pretty close to the front. However, the clerk got really passive aggressive and started saying, "If you say so" while acting like we were violent and she was scared. To be clear, we were nowhere near touching her and hadn't even raised our voices. I jad my toddlers with me, I wasn't going to be yelling.

I tried out the couch (mind you, I didn't bring my service dog close to the couch or even on the rug in front of it). It was so uncomfortable, though, especially when the clerk obviously picked up the vibe from our conversation that we were there to buy and suddenly got helpful. We decided to take the loss and just leave.

This isn't a case of someone just not knowing the law. This was a case of someone being rude and unwilling to listen, then being super passive aggressive. That couch was fine, but I'm now more willing to find another living room set with twins underfoot than...

Very disappointing customer service. I purchased a simple twin bed. I paid in full. After signing the contract I was informed that it would be 3 weeks before delivery, I was apprehensive and the Manager Will Norman told me not to worry it is typically only two weeks. I agreed and moved on. After going home and thinking for a week I read the reviews. Most say that the furniture arrives late and missing pieces. There is zero customer service. No line to call other than the people who sold it to you in the first place. I looked up the cancellation policy and it appeared I could cancel the order with a refund if it had not left the main warehouse. Otherwise there is a restocking fee. So I called to cancel. I was told Will was the only one I could talk to and he was not in. He did call me back the next day and lo and behold it had left the warehouse and arrived in Roanoke and they would be calling me any minute. (I was very skeptical about this because now I can't cancel without paying a restock fee). A few days passed with no word from anyone. SO, I did some research and called the warehouse directly. They informed me that part of my order was there and the other half would be about 10 more days. The only communication I had was the detective work that I did myself. It has been spot on with the reviews so far. Very deceptive. And Zero customer service. I should have been allowed to cancel with a refund. I do not look forward to seeing what gets delivered. update It continues to be awful. Mr Norman refused to let me cancel without a restocking fee (nonsense fee) and more days have passed. The warehouse called to say that my scheduled delivery date is tomorrow. However they still dont have all the parts. They wanted to know if I wanted delivery anyway???? NO. I wanted to cancel weeks ago. While I was on hold waiting tp find out when they expect the parts, a call came through. It was a different call from the same warehouse. Letting me know my delivery is coming tomorrow. Do not do not purchase from these people if you are accustomed to honesty. The bad reviews...

My husband and I purchased a new home in October. In December we stopped by Ashley's in Waynesboro to look at furniture (at that time, we had visited three other furniture stores looking at prices and options). Margaret was the sales lady who helped us. We discussed what we wanted, found that item on the floor- discussed multiple times which way we wanted our chase to sit, and purchased several pieces for our basement area. Before we left, I noticed the coloring was not correct, so we had that fixed. We knew at the time we were going to need to wait a while for our furniture. Fast forward to March, our items are delivered and the chase is not on the correct side of the couch. I immediately called Margaret to resolve the problem. She asked for pictures. She told me it looked fine the way it was and I should be happy. I told her no, that is not what I was told would be coming and not what I put my money on. Long story short (and many calls to other Ashley establishments), Margaret agreed to a even trade for the furniture I wanted. I was told it would be delivered early June. By June 15th, I still had not heard, I called, they booked me for the following week. Today (June 26th), almost 8 months after purchasing the furniture, my correct couch arrived. I wanted to thank the delivery gentlemen because they were the true hero's here! Both times they were polite and helpful. They deserve the recognition and appreciation! Due my experience with Margaret (who is the manager of Waynesboro...) I will likely not be ordering furniture from Ashley's ever again. Sorry for the long post. Who knew ordering furniture was going to be...