Heritage On Main Street — Restaurant in Waynesboro

Poor, poor food, with a poor outcome to unappealing fare.

Our appetizer, broccoli soup, arrived cold. The pleasant waitress was informed, and a second waitress, the bartender, returned with relatively warm/hot soup. She apologized and I told her I understand, things like this happen. The broccoli soup gave the appearance of having had broccoli passed through the broth, but was decidedly short on identifiable broccoli, save for evidence of flowerettes and two stems. Ah well, surely things would get better. Wrong. After already having been waited on by two different wait staff (both very pleasant), a third waitress (again, very pleasant) brought what appeared to be our order to the table next to us. They stated it was not theirs. The waitress returned to the kitchen with the trays, then returned to our table some minutes later with the same trays and apologized, saying an additional table (the one next to ours) had been added to the numbering system and she had been confused by this. It is not clear how long this "new" numbering system had been in place, but one would think that staff would be informed by management, updated, and prepared in such a way as to allow them to provide accurate service. But again, this is an understandable matter. What follows is not understandable, nor acceptable:

My wife ordered chicken and waffles. A portion (not a whole) waffle was served, with two (2) chicken fingers. The side of gravy was cold as evidenced by temperature and the skim which had formed on top. The gravy was left uneaten. It is noteworthy that guests at another table also ordered chicken and waffles, and received what appeared to be a large chicken patty with the order, not two small chicken fingers.

I ordered French toast with sausage and home fries. The French toast was tepid and the syrup (in a small side container) was cold. Pouring cold syrup on tepid toast yielded the predictable results. The two (2)sausage "patties" were slightly larger than quarters and smaller than half dollars; their size was certainly remarkable and their appearance cute, at best. At least they were relatively hot. The home fries consisted of uninspiring, tiny potato cubes which were over-cooked and hard; they were cold.

The menu listed "fruit" as part of our two orders. Here is what we received: between the two of us, we had one grape (a half grape on each of our plates). In addition, we each had 3 blackberries and half (or less) of a strawberry. This in no way constitutes a serving of fruit; it was a mere garnish. Perhaps a fiction author moonlights as a menu developer for this establishment.

During the course of our meal, none of the three wait staff whom we had encountered came by to enquire about our meal, or to see if we needed anything.

When the check arrived, I mentioned that the food had, once again, been tepid at best. The staff member apologized and stated that she would "tell Chris." It was unclear who Chris is or what position Chris has at this establishment. Had Chris been someone with the authority to make things right, a nice gesture would have been for Chris to come to our table to talk about our experience. Alas, Chris did not appear. This establishment missed a wonderful opportunity to build rapport and create good will by asking us what could be done to rectify our experience.

The opening window of this establishment's website may best sum up their attention to detail. Perhaps you noticed it (if it is still there). It reads: "Were are now open." It's not entirely clear what this means, nor is it entirely clear what this establishment hopes to mean to the community. ...

The service was wonderful, the food was VILE.

I'll start with the craziest thing that was terrible: the diet coke. The diet coke that comes from their nozzles tastes extremely fermented, as if something is growing in the hose or on the nozzle. The waitress even admitted that the diet coke gets sent back more than anything else because so many people complain about the taste being off. Maybe someone should try cleaning the machine? If it is in fact clean, maybe the ratio of soda to syrup is off?

I ordered the French onion soup, it was inedible. It was cold/room temperature at best, and the broth was NOTHING but salt. I couldn't taste even a hint of onion, umami, nothing, just pure salt. Several others at the table tried it without my prompting, and had the same experience.

The strip steak: how does a steakhouse mess this up so badly? I ordered it medium rare, there was not a single hint of pink anywhere on the steak. The whole thing was dark brown all the way through. On top of that, the meat quality was the worst I've ever received at a steakhouse. It was incredibly tough; even with the provided steak knife I was completely unable to cut the steak. I ended up literally having to rip it apart with my hands because it was just so darn tough. The seasoning was also VERY odd. The seasoning tasted like a beef gyro, and the beef was extremely low quality beef you'd expect at a bad gyro stand.

The potatoes and broccoli: shockingly undercooked. All of my potatoes crunched, hard, when trying to bite them. I attempted 4 different pieces and had to spit all but one out. The broccoli as well; it was so undercooked that I could only eat about 10% of it.

I'm not sure what happened here. Maybe it's because we came in for such an early dinner (5:30 pm) that the actual chef/lead of the cook staff wasn't in yet? I have no clue.

I left extremely hungry, I couldn't force myself to swallow more than one or two bites per item.

I would have been offended to pay waffle house prices for this quality of food, much less what they were asking.

Our waitress (cannot recall her name) was extremely friendly, patient, and kind. However, I did find it odd that she didn't ask whether anything was wrong with the food when I told her I was finished with it after very clearly only eating a...

My husband and I had been here once before a few years back and were relatively underwhelmed with the place, but decided to give it another try recently. I am currently dairy free due to nursing and explained to my server that I can't have dairy without going into too much detail.

We ordered their charcuterie board as an appetizer and the server was able to accommodate us by replacing the cheese options with additional meat. For $25, the board was pretty lackluster. It was filled with different variations of sliced ham for the meat that you would find at places like Aldi, some underripe strawberries, small pickles, blueberries, preserves, and candied pecans. Nothing special.

I proceeded to order the lamb chops and requested to have the red potatoes with green beans since I couldn't have the risotto due to its dairy contents. I also ordered the french onion soup and the waitress assured me that it would just be served with bread on the side with no cheese. Of course, the soup comes out with a piece of bread covered in melted cheese dipped in the soup. The waitress takes it away and brings out a new one although I was certain it was the same original bowl of soup.

When my lamb came out, the lamb chops were sitting on top of the risotto that I specifically did not order. The runner who brought out the food appeared frustrated that I did not want that and took it away. Within minutes, my entree came out with the correct sides, but again, fairly certain it was the same lamb chops that had already been in contact with the risotto. The lamb was cooked medium well to well done. I ate it because at that point I felt so terrible about sending yet another food item back, but I have never had lamb that wasn't cooked to medium rare.

I am certain that my food contained dairy items because my baby did have reactions over the next few days that would be indicative of dairy exposure. If a patron tells you that they cannot have dairy, the restaurant should honor those wishes. Given yet another lackluster experience, we will not...