Gadgetworx — Local services in Wellesley

I asked Jay, the owner, about a digitizer replacement for a laptop. The digitizer is the part of the laptop screen that deals with the touch input.

I was quoted $650 and told that I needed to buy an entire new top to the laptop. I showed Jay a screen shot of eBay in which the part that he quoted me $499 for was selling for $250. When I showed him this, he told me to buy it and he would install it for $100.

I repeatedly said that I was only looking for a digitizer replacement, and with the same $100 labor cost, and the cost of the part being $70, he would not repair it for me.

The most frustrating part is that in my conversation with him, I got quotes like "I'm not saying it can't be done", and "I'm checking in YouTube now" which leads me to believe that there isn't any real repair expertise being offered and it's simply following online guides. Those guides may be perfectly accurate and good enough for most people, but when I have a specific requirement that I'm looking for in which there aren't any guides (a digitizer replacement), we hit a snag.

When I asked the tough questions like "The only way you will be able to help me is if there is already a video online of someone doing it for you to follow? I have an iFixit kit, I'm as good as you in following a video. That's not why I'm asking for help.", I waited significantly longer than my previous correspondence for an answer, which was the non-answer of "I'm going to pass."

I was repeatedly told that he was not interested and to find another shop, which unfortunately I will now be doing.

Bonus: I even offered to bring the laptop over to his shop so that he could open it up and see if he could do the replacement, but even when offered a free look inside to see if it's possible, I was still told no, it wasn't possible for him to do. (As I said, possibly because there were not any...

Worst place to go!!!! they fixed my iPad screen and when I went to pick it up it was scratch all Over in the back. My iPad was brand new with the exception of the screen being broken. I complained about it to the manager and also the fact that I was having difficulty typing in the screen he said he would give me a discount for next visit and also give me a free screen and iPad protector but that he had to order it. I waited so long fo his call never called to tell me the screen and iPad protector was in I called, someone else answer saying he was not in I left two messages and then I gave up. It's being almost a 9 months and nothing. I say stay away!!! They don't take their customers serious and don't stand by their word. I think if i spended more in the Apple Store I wouldn't be so unhappy with my iPad...

Very friendly and professional. My iPhone 3g had cracked glass and a couple of other issues. I ending up deciding (based on their help and honest advice) that it would be best to upgrade to an iPhone 4. I replaced my damaged phone for a much better one and paid little more than others charge for repair. For anyone who values true customer service, quality work, and fair prices, I highly recommend Gadgetworx...