Anti-Aging Centers of Connecticut — Local services in West Haven

So after having a great review for this place, I have to change it to a 1 star, half if that was available. I bought 3 extra treatments last year and to my joy, I was told I had 2 extra treatments I hadn't used by the receptionist. I called to make an appointment for two treatments and was told "sorry those 2 extra treatments were used ". I was then told I used them in 2015 four years ago, whereas the receptionist had said they were from 2017. I have been going there for a while, Heather was excellent but she has now left. I've requested the person who did my treatment the last time, I was told sure, only to be given someone else, I never complained. From a series of treatments I got hyperpigmentation and had to buy products to remove dark marks, it took about a year to remove the hyperpigmentation I never complained. However my treatment today left me with a bad taste, I have no way of determining if I used these treatments in 2015, 2016....etc the receptionist told me I had them now they've disappeared, scratched out from my file.

Results: We met and discussed the above issues and they...

I have known the owner and her family for a long time. She takes pride in ensuring that everything is clean and sterilized. When you walk in, it's absolutely beautiful. They have a fireplace, comfy couches, and they really do an amazing job to make you feel comfortable and at home. If you ever get a chance to talk to the owner, or even her 2 daughters, Arielle and Jamie, they are extremely knowledgeable in skincare. Barb is very dedicated to her work and she is always up to par with all of the newer skincare technology that is arising throughout the years. Barb has also undergone the treatments that she offers so she understands everything you are going through and she does her best to pass on her knowledge to all of her employees. If you are experiencing no results, you have to understand it's a process, a journey, and a lifestyle. You don't just go to the gym once. Skincare is the same. If it wasn't for the Prete family, I wouldn't be where I am today with my skin. Thank you Barb for all that you do and thank you for helping me with my...

Sadly this place was so rude. I actually would drive a hour out of my way from this place. Which I never minded. Yet I went for my 3rd laser treatment and the lady begins to tell me that they gave me lasers that are no where near the strength I needed and made the impact of the laser a higher strength? On my 3rd treatment... so over 250$ later my first two treatments were wasted. I did a full face laser treatment 3 times. Nothing changed. I wanted too finish the 12 recommended treatments yet, they refused to fix the problem they did. By wasting my first 2 treatments, I even emailed to just alert them about the problem and that I was a little upset.. Leon? The owner didn't even care. Literally ignored me and than after the fact ignored all emails. So they no longer get my business after getting the money they wanted initially and never doing the job right! Super sad as I really really WANTED to love this place and no longer have problems with razor bumps and shaving. Looks like I gotta research ...