West Haven Duchess Dineraunt — Restaurant in West Haven

Imagine this: you’re starving going down 95 from the city. You had a long day at work and the wife is on the phone “come home Jeff the kids miss you”. Little does she know I know she’s been doing additional & intimate visits to her yoga teacher, Peters yoga studios. You need some time to decompress and think about your life and what better way to do this then go to a local diner. You look up on your phone “diner near me” and you find the duchess. You park in the middle of the parking lot, stomach rumbling, you drop your keys when opening the door; you look up and see a classy yet nonchalant cursive sign that says “the duchess”. This reminds you of the time you met your wife in college and how she did not want to be called “the duchess” because it made her seem snobby and stuck up. You thought it was a beautiful nick name that describes a beautiful elegant woman like a woman you wanted to marry. A tear sheds and you proceed to walk into the duchess not knowing what to expect but hopeful, and a little adventurous. Ron J walks over to you, “how’s it going my friend welcome”. His warm embrace makes me feel a bit better about myself. You lie to him and say “ I’m doing great man” Ron’s a bit slow and his eye sight is definitely shot but he wants to deliver, he wants to be there for you. He takes the order slowly but surely and ensures the clam chowder is great with the chicken parm. You order a cool beer on a hot day He brings me hot warm bread, that reminds you of the bread my mother made when you was a kid. You sigh and anticipate the food will actually be great for once after work. Life is finally looking up. You thank Ron J and head out the door. You sit in your car thinking about the duchess and how it’s a metaphor for life in general. It doesn’t matter how others make you feel, you have to embrace life one step at a time and sometimes you need a duchess in your life to fully embrace the craziness of...

First. The food was great, best corned beef hash I’ve ever had! That being said, service was pretty terrible. The hostess who was seating guest waved at us from across the diner to sit at a table, we where not greeted. Then our waitress came over and slapped some waters in the table for us and walked away. She never took our drink orders. When she finally came back she took our order. Then after quiet a long wait she brought our food. The hash wasn’t cooked the way I had asked, I wasn’t going to say anything but then she offered to return it to the kitchen to be cooked a little longer, I said it was okay, she then responded with “I can bring it back but there is no room on the grill now” so I didn’t understand why she offered in the first place. Then when we where eating she sat in the guests seat that was behind us while he was in the rest room….she said to them “you know it’s going to be a long wait for food right?” And then made the gentleman wait for his seat back when he returned from the bathroom! Upon checking out the hostess took my card, put it in the machine and then walked away… for a good three minutes before returning to give me my card back so that I could sign and we could leave. It is probably the worst service I’ve ever experienced. It’s a shame, this place has good food, if they fixed it up a little and got some better attitudes working In there this place...

My roommate & I ordered from this restaurant for a quick and easy dinner option. We regularly eat at this restaurant and order from them frequently through Uber Eats. The food is good, however not well enough to tolerate the kind of customer service that they offer to their loyal visitors. My roommate ordered the Grilled Cheese supreme sandwhich with NO BACON and NO TOMATO, which was clearly indicated in the Uber Eats order receipt. The order arrived, and would you guess what was on her sandwhich? She is not only VEGETARIAN but ALSO ALLERGIC TO TOMATOES. As she saw this, she called the restaurant to rightfully complain about this order. When speaking with a male (most likely the owner because I have had personal rude experiences from a male with the same voice), he was extremely disrespectful, had no remorse for nearly causing my roommate to have an allergic reaction. Not to mention as well that he hung up on my roommate while she was talking to him. The order was made incorrectly and there was nothing being done to help make the situation better, he was stubborn & ignorant. Hanging up on people while they are talking is not how you treat loyal university students who help give you the money to keep your mediocre...