Metro by T-Mobile — Local services in West Haven

STAY AWAY FROM THESE SCAMMERS!!!!!!

They are very shady here. Bought a new phone and was given a "free" tablet that "won't affect my bill."

Phone got shut off for a new unpaid bill days later. Saw my new bill was increased by $30.

They don't give receipts or paperwork (probably to cover the tracks of the sneaky stuff they cram into your bill).

When trying to get this resolved, I had to jump through two weeks of loops just to get the tablet taken off my account and my bill restored to it's old price... Still no receipts, paperwork, or documents though!!

Apparently not how it is done at other Metro stores from what I have...

It was the WORST service I've received ever. Don't come to this store. First of all, I was trying to reactivate my line, and I didn't receive any help to recover my phone. Instead, they practically pushed me to get a new line because they just wanted to get the comision. I asked for my received, and they didn't give me. They said i was going to see in my messages. And guess what? The messages said I just paid $64, but you charged me $80. Of course, this is why you can't give me the slept, to hide what you're doing. And not satisfied with that, they put me an insurance that they never...

My experiences at this Metro have been nothing short of amazing. They are so patient and polite. Just recently there was an issue with my internet and I busted in the store like a bat out of hell lol upset that I couldn’t use WhatsApp but they reassured me that they’ll take care of it, it turns out that I accidentally turned off my data. Even though I was giving attitude they understood my frustration and helped me get it up and running again. Thanks Jessica and my apologies for being rude I’ll stop by and bring something for the baby next time. I...