CVS — Local services in West Lampeter Township

This pharmacy is the WORST- I am having a serious health issue that is causing me a great deal of pain and weakness- starting with a trip to the ER, they called in my prescriptions FROM the ER BEFORE I was discharged, by the time we got to the Pharmacy (easily an hour and a half after the script was called in) they STILL didn’t have it, told my ride it would be another 30-45min. So they dropped me off, and went back (another 45min passed during this time) well THEN they decide they can’t fill my scripts and send to Manor CVS who filled everything immediately in less than 10min. Giving them the benefit of the doubt that this was a one off mistake had my new prescription called in today showed up to the drive through an hour and a half after the script was called in and it’s not ready!!! I told the lady I’m in a lot of pain and I need my medicine now, she said I could go home and come back later!! I told her That’s not an option to which she said well I don’t know I guess you can wait in the parking lot til it’s ready?! Seriously- I understand I’m not the only person getting a prescription filled but isn’t there a priority for emergency scripts over daily refills?? And reading the reviews it seems like this happens ALL the time here. I’ve never had this issue at any other...

This pharmacy gets ZERO stars. My insurance info is always messed up, filling scripts takes DAYS sometimes. The staff is painfully unfriendly and doesn't seem to care that the script they are supposed to fill could actually mean life or death and urgency may be a real factor. My personal information is often incorrect and calling to fix these details results in more misinformation and staff who is more worried about break time then getting it right. My most recent visit had me waiting 6 hours for a script that had been called in by the doctor SEVEN days previously. I tried this location multiple times hoping it was a fluke but it's just terrible. Do not waste your valuable time or put yourself through the aggravation. The reviews are bad for a reason. Also I wonder if HIPAA minds that personal and medication details get discussed loudly in front of other customers? CVS Please close this pharmacy for the good of every potential customer who just wants their scripts discretely...

I’ve never been so dissatisfied with a store, as I am with the CVS pharmacy in Willow Street!! They never answer their phone, the one time they did, it was only after I was on hold for 19 minutes, they are rude and they cancelled the wrong script. My doctor changed the mg of my meds., months ago. They filled the new & the old one. When I told them I didn’t need the 10 mg, just the 20mg they said they’d cancel the 10mg. So when I call a month later to fill it, I can’t because THEY canceled the wrong one. Than they told me I have to call my doctor and have him send a new script! I had 9 refills, & they screwed up, not me or the doctor! And while I was there waiting, the phone kept alerting them to a call, no one would answer it and they were not busy. They had 6 employees behind the counter. I’m done! I’ll go to Costco...