AT&T Store — Local services in West Linn

While the kids that work at this store are probably sweet people, they have consistently done a poor job. On March 1st we arrived to discuss an international plan and while there the young man suggested we change plans to save $20. All we had to do was sign up for autopay. I asked if there were any other taxes or fees. I provided my credit card and we were done. It is March 8th and they bill increased more than $80! I went into the store and first the young man couldn’t tell and he deferred to McKenzie who said it was due to pro-rating, but when I said even if the 2 plans overlapped, it would only be for a day and should not be an $80, she said she couldn’t really explain it. They said they can’t do anything about it and that I would need to call ATT and speak with the Loyalty Dept. I spoke with Nash in the Philippines who was slow and not very helpful. Ultimately, he and the kid in the store determined that my discount was more like $6. The kid in the store says that he told me that I would save $20 off the base of the plan, but that’s simply not true (my fiancé was with me at the time) and I specifically asked if there were taxes or fees or anything else that I would be chanrged and he had said “no.” This is the second major mistake that store has made. You should avoid them and ATT...

My wife & I met Ken one of At&T’s finest multitaskers working the busy West Linn store flying solo. 1st impression; this was going to take time. I’ll be right with you was Ken’s greeting, suddenly extinguishing my impression.

One customer had 3 daughters dutifully sharing lunch, while their mom who was being advised on iPhone options & orchestrating the luncheon.

A 3rd customer was wrapping up a lost phone replacement.

Soon everyone intermingled as Ken was explaining pro’s & cons of performance, options & intermixing conversations about favorite restaurants.

We entered the store to replace my wife’s iPhone 14 now at the bottom of the ocean In Mexico.

Ken offered lost replacement and trade in/upgrade solutions.

We decide to upgrade both phones from 14th to 16th gen & receiving reduced monthly payments & higher performance.

Finally as we were setting up our phones, another customer entered the store with her dog. Ken welcomed her with an offer of doggie treats.

Please thank...

I recently bought a new Samsung. The ESIM wouldn't work and caused my phone to be shut off while I was in surgery. At home the next day I needed to contact my surgeon. It was only then I discovered i had no service. I was alone and had to wait hours to get another cell to call out. I spent 3 hours with customer service trying to resolve it. 5 different support staff. No help. I drove to ATT store. Although the manager was excellent, corporate office had to ask me 5-6 questions before MAKING ME PAY FOR A MANUAL SIM because my new phone wouldn't accept ESIM. One question they asked was horrifying. How old is: named my only daughter, today? I told them she died at age 34. The person then asked how old would she be if she was alive today? I lost it. Started sobbing. I told the lady, she will never be older, SHE'S DEAD. Do you understand? Dead. I cried on and off the rest of the day. This trauma after a back surgery. Thank God the manager saw what happened and comforted me. He was...