AT&T Store — Local services in West Memphis

I just left the store. There were 6 employees standing around the front table doing absolutely nothing as there were no customers in store. I walk 3 feet into the store and an employee named Reagan introduces herself. I’m trying to tell her I need my screen protector replaced and she quickly shuts me off to say I need to do it online. Then came a frenzy of questions, “what phone do you have? What screen protector is it?” I can’t even think because she’s aggressively asking the questions and not giving me time to answer. I tell her I’m trying to open my email to show her the protection plan I purchased through them and she again shuts me down saying “I don’t need to show her an email. It’s probably bodyguards and to go online to do it” meanwhile another employee is co-signing in the back. Well guess what? It’s not bodyguards and it’s the ATT tempered glass protector and now I have no idea how to get my replacement screen protector. So I wasted my time walking in to not be listened to and instructed to go away like a child. I’m furious! I’ve been a customer since 2020 and the customer service use to be exceptional, with Aleicia. Now it’s laziness and rudeness. I’ll never step foot in that store again and make sure everyone else...

Been with at&t for years bought a phone called within the 14 day period called the warranty number they told me device has manufacture warranty for me to go back to the store. I have been calling and going up there I get the run around. I called within the proper time frame and because they keep prolonging the situation they refuse to refund my money. No communication about the situation so everyone is on the same page. Once again I called today and retold what happened I was told to come up there ,I get there I was told that the store manager is the only one who can sign off on it . Whu wasnt I told this when I called and explained the situation i want my money back it's not my fault due to the run around I been getting and lack of communtion that their saying I didnt call within the 14 day purchase period. Good thing for writing everything down and phone records because I called the day after I got the phone August 24th and I'm still trying to get a proper phone or my money back. The crew that was there and manger need to get it together and communicate and learn your job thoroughly so customers that been with y'all over 15 years dont go somewhere else. I spend too much money to have this...

If you want good service and a knowledgeable staff just go ahead and bypass this location. The staff is rude and uninviting. Anytime I’ve ever taken a chance to go into this location for the sake of convenience, I just have to turn around and drive to Memphis to avoid getting upset. Today I went in to have my lifetime screen protector replaced and to purchase a hotspot to work on the go. I would gave the lady who greeted me a chance but her energy was just flat out bad and she didn’t seem at all interested in helping me. I asked if the bald guy (I forget his name) would be in today, she said he no longer worked here and that was my red flag to just leave. The last time I allowed someone other than him to help switch my device I couldn’t use my phone for days and was disrespected so bad before the bald guy fixed it. I said well can we at least change the protector and I’ll wait on the hotspot. She said she couldn’t do it because she had to stand at the fore and the other person couldn’t do it because she was new and in training. I had to leave because I couldn’t get service basically. Customer Service is just not something to expect these days and...