Continental Carbo Jewelers — Local services in West New York

Do NOT leave your diamonds overnight here. The front desk woman was rude when asked about same day service with repositioning / adjusting a diamond on a wedding ring and she immediately blamed me for not trusting her and conducted herself unprofessionally and obnoxiously. Customer service and trust starts at first sight - specially during these critical times! *For the owner that responded to my complain, I Never Demanded anything to the front desk lady or had any special expectations and never been referred to you by anyone. I simply walked in and respectfully asked a routine question such as doing same-day service and what her response to me was to tell me that I don't trust her and if don't trust the establishment then I shouldn't be there, then she put blame on me, was obnoxious and sarcastic. A simple "NO SIR, please make an appointment or here are the steps you can take" would have been more professional. My issue with your business is unprofessionalism and I deserve an apology for such uncomfortable and unwelcoming first time experience. For the record, I took my diamond ring and my watches to the Diamond Doctor on Park Ave 5 minutes from your shop and he did an amazing job same-day and educated me on how to maintain gold and diamonds in good impeccable conditions. Do not put blame on customers, just be professional...

My mom bought me gold studs, as part of a birthday gift. She paid $50 plus tax. I wore them the same day. Today, a month later, I wanted to switch my earrings, and the earring bulb folded and broke off while I tried to screw it off. Part of it was still inside my ear and it hurt. I walked half a block to my friends tattoo artist place for them to take it off a an emergency. My ear was red and it hurt! My friend, with his expletive, took off the earring and put saline water on the ear lobe. I took the earring along with my receipt to ask for a return. The people there stated that bc it’s broken they could not return. They must have been fake bc gold does not break that easy! I led another pair of earrings on hold. I decided to return them and the money back. I was upset and aggravated, I decided to not argue over $50. It’s not worth my mental health and time! It’s about the principle, not the money. They happen to be. Cuban business. You would think that they would help a good customer such as me. I just left the fake earrings and even the receipt there. Never gain will I shop there! I told all my family and friends about it, and they will also not shop there. It’s so sad that merchants can get so greedy to sell low quality items. I bet you they don’t wear what they sell. That’s what I get for shopping at a Bergenline Ave...

This review is long overdue! I came here to have a new ring resized (The designer I bought it from did not make half sizes) and after looking at it, they suggested having to cut it to make it smaller which I agreed to. When I came to pick it up they actually surprised me by not having to cut it and instead just pulling the end tail a bit and refastening/fusing it. It was a 14k gold coiled snake ring. They did an impeccable job - you can’t even tell it was resized! I was really happy with the level of detail and care they took towards my ring. So much so, that I came back and had my husbands gold and diamond wedding band resized, and had my wedding rings fused together here. The service here is thorough, quick, and honest. Their costs are also reasonable. I plan to return with my diamond earrings as well! If you need work done and want an honest jeweler and want to support local small businesses - this...