Verizon — Local services in West New York

My husband and I got there at 4:20 PM today and we told the lady his phone got stolen so we wanted to buy a new phone the lady gave us the number to Verizon customer service and walked us out the door I wanted to stay inside because we wanted to buy a phone there in that moment and it was 4:29 and she locks the door and I asked her why are you closing you close in 30 min and she said no we close now. I said online shows 5 PM she was rude and close the door on my face. I work retail and if the time says 5 PM the door closes at 5 not at 4:30 ! We have been with Verizon for years and not even on the phone for customer service they are like that!! I’m beyond disappointed!! I always go to Verizon in Edgewater because it’s near my house, and West New York was the only one open around me where I was today! Never again will I be going there! Now my husband has no phone !! Due to her not being professional...

I was really happy with my purchase until I found out I was lied to by the person who sold me my apple series 5 watch. It was a birthday gift for my s/o. I paid almost 600 cash on the spot and asked to have the watch to go. Daiyana C. From the West New York, Russell Cellular location told me only Best Buy does that and in order to buy the watch i would have to buy it and set it up there at the location. So I paid a 25$ set up for success fee that was unnecessary. And then got hit with a 40$ activation fee from Verizon on top of that that Daiyana was not upfront with. She told me only about a 10$ a month charge. I am displeased with the hiding/deceitfulness of that employee. In addition she told me I had to pay a portion cash and a portion on cc. Since I was lied to by omission before- who knows if this was true too. Shady business practices and I won’t...

I visited this Verizon store to return some equipment, only to find out they don’t accept returns for Verizon equipment—quite surprising for a Verizon store. To make matters worse, the representative, whose name I didn’t catch, responded rudely when I asked about it, saying, "Did you not see the sign on the main door?" It was raining outside, and honestly, a little courtesy would have gone a long way. A simple, "I'm sorry, we don't accept returns here," would have been much more professional. If you can't leave a bad attitude at home, perhaps customer service isn't the right job. Respect and professionalism should always be part of the workplace. Seems to be Maria as there are a lot of complaints about her rudeness on other...