Exclusive Nail Studio — Local services in West Orange

To start off, I don't want to hurt this business with this review but I want them to improve. I am very open to giving them another chance. Here was my experience. The first time I went there I called and made an appt.(over the phone) I asked them how long do they think it would take to get the SNS manicure done. They told me with soaking about an hour. I told them I did not have a lot of time so they suggested to make an appointment. I was like okay pencil me in...they proceeded to charge me 20 dollars for a deposit (I don't mind). When I get there ( 5 mins early) I walk in and love the decor even though the chairs are uncomfortable. Also they have great nail color options. I ended up after I scheduled the appt waiting about 20 mins before I started a soaking my nails. They soaked the SNS off which they charged me for and it took forever. Never in my life had soaking taken that long. Then I finally got the SNS started. That part took about 40 mins. The women who did it did a sloppy job. My nails were shaped weird, she was on the phone the whole time, and the clear polish they usually put on top had some bubbles. Next they put lotion on your nails which I love. I also want to point out that they don't reuse anything and it's very clean. I leave after about 2 hours or so. Mind you they told me an hour and charged me 20 for an appt! The nails didn't last more than a week before they cracked and usually they last about 3 weeks. I soaked them off on my own and gave the salon another chance. This time I walked in. I was helped right away and did gel polish instead. Like I said the colors are great and they are very clean. She did a great job on the gel nails. The nail tech that did my nails was the same person I had before. At this point, I felt better about this salon so I decided to try again. I went in about 3 weeks later. I asked the same nail tech that did my nails twice before about how long they think the wait will be and about how long would it take for a gel manicure and a pedicure. The nail tech said 20 minute wait and each service takes about 35 mins. I was like okay no problem. So I'm sitting there on the very uncomfortable chairs. I end up waiting about 40 mins and then decided to leave. I get up and the lady asked me to wait 5 more mins. I kindly say sorry I can't. Then I walk out. After saying all that, I think they are on the right track...they have great colors, great products , lovely decor. The customer service needs to improve. If someone checked on me while I was waiting maybe I would have stayed. No one checked on me at all. Also there needs to be a rule about using phones because very unprofessional to be on FaceTime with your family while you are doing my nails. Also the way they do SNS is not good. They need to do a base layer and use a better sealer so the nail doesn't crack easily. At this point I will not return. If some improvements were made I will change my...

I am just going to dive right in to the pros and cons of this nail salon. Let’s start off with the pros; the first being how beautiful the shop is. Whoever hand picked the decor for this shop has fabulous taste. The chairs are quite comfortable and the music choices were great. Well, alrighty then, that’s all the pros that will be discussed in my review. Now on to the cons, and there are quite a few. The first con being how unprofessional the nail tech was regarding her language and vocabulary choices. When I am spending my hard earned money, I would like to come into an establishment where there is not a bunch of cursing. I get real irritated going to black owned businesses and seeing black employees act unprofessional. Just because I am also a person of color, doesn’t mean that you should lower your professional standards. We are not homegirls, chilling at home, gossiping over a cup of tea. If you value your business, stay professional at all times. When you have clients, discussions should be formal not informal. The next con is how my nails were done. With my frequent visits to various nail salons, I have never received so many cuts from a nail filer until I came to this shop. The sides of my nails were filed way too much. There were moments that I had to snatch my hand away because it was getting ridiculous. Also, the length of the nails on one hand was not identical to the nails on the other hand. Most people might not notice this detail; however, I’ve worked in numerous nail salons myself and I know what uneven looks like. The nail designs were also average. Overall, my experience was not...

Worst nail salon experience ever. Took almost 3 hours to get a basic manicure and pedicure. Very rude owner of the place. Constantly on her phone. The owner stated on the phone that walkins are available. I get there and get my pedicure done. Apparently it’s by a younger employee who works there, which is fine. She was polite and worked hard and was kind. I guess she is not able to do designs so I had to wait for the owner. Which is still fine. I see it’s getting closer to time I need to leave for a meeting and I say it’s okay I’ll leave. At this point I had only my nails cut and shaped. I find out she charged me for the entire manicure, stating that a manicure doesn’t mean a polish. But why is the entire manicure price include the price of polish then? I assume like everything in a business, everything has its cost. So I say okay since you’re charging me I’ll just stay and do a regular manicure if you’re charging me instead of gel. And I pay. But then the owner lies and tells the girl who was doing my nails to move on to the next customer even tho before I paid she said she could do it for me now so I could leave. I’ve never seen this kind of awful terrible service, where a business owner lies. I apologize, but you don’t deserve to own a business. I never write reviews because I know it can affect people’s livelihood, but this is unacceptable service. I’m okay with being rude and charging for services that weren’t done, but please don’t lie for the sake of your...