Factory Direct Party — Local services in West Pittston

Factory Direct is definitely the go to place when shopping for miniatures!! We've purchased items for all scales and sizes of train layouts, the dollhouse furniture and accessories are the correct sizes for the train collections. Perfect place to find the craft supplies needed! We purchased on-line, but their customer service followed up with emails, to ensure you had a good experience with their products. What's even better is the s&h costs are free, when you spend a certain amount which we always do, because the items are so varied. My cart is overflowing when I go through the site and see what they have to offer. btw: they always send us a freebie, it's something you can always use for a project, or find another project to do. Would Definitely recommend Factory Direct for the best selection in all crafting supplies and gifts....

I ordered peach napkins and received pink ones. I called to set up an exchange and they are making me pay shipping again! On my original order the shipping cost more than the actual product I ordered. I find it ridiculous that this company will not make the exchange and waive shipping charges. Basically the shipping is per item and double the price of what you order! I work in customer service daily and would never handle a situation the way this was handled!...

Great service. I had ordered some table cloths with 3 day UPS select shipping. UPS did not deliver within the 3 business days. I contacted them, but was told since I didn't pay UPS directly I would have to contact the shipper. I emailed Factory Direct Party and within hours they reviewed the problem and refunded me the entire shipping cost! I couldn't have asked for better service! Thanks. (PS - we are happy with the...