Ashley Store — Local services in West Pottsgrove

UPDATE: My husband and I recently visited Ashley Furniture to purchase new living room and bedroom sets. While we were there, the saleswoman, Janet, convinced us to add a mattress to our purchase, claiming it was the only way to avoid delivery fees—despite advertisements suggesting otherwise. She also assured us we would have 90 days to try the mattress and return if we weren’t satisfied. Trusting her word, we spent 30 minutes testing various mattresses and selected one.

The mattress was delivered on November 29, 2024, and we slept on it for just one night. To our horror, it felt nothing like the mattress we tested in the store. It was rock hard, with no give whatsoever—like sleeping on a pile of bricks. The next day, we immediately contacted Ashley Furniture to initiate a return and refund.

Here’s where the nightmare escalates:

We called seven times and emailed three times, and each time, we were brushed off, told that a supervisor was unavailable, and promised a call back that never came. On the seventh call, we refused to hang up until someone with authority addressed our issue. Finally, Wade, a so-called manager, got on the phone. Wade’s response was appalling. He spoke condescendingly to my husband and stated:

We could not return the mattress for a refund, and the only option was to exchange it—after first paying a restocking fee and a charge for return shipping.

Apparently, Ashley Furniture expects customers to pay repeated fees until they eventually find a mattress that works for them. Utterly absurd. Had we known that Ashley Furniture engages in misleading, bait-and-switch tactics, we would have avoided them altogether. It’s clear that Ashley Furniture’s profit model prioritizes short-term gains over customer satisfaction and repeat business.

Save yourself the frustration—shop elsewhere!

ORIGINAL REVIEW: Janet, our salesperson was fantastic. She was very helpful without being pushy. We went in to get a sofa, and Janet made the process so seamless that we left with the sofa and a couple...

a month ago UPDATE: My husband and I recently visited Ashley Furniture to purchase new living room and bedroom sets. While we were there, the saleswoman, Janet, convinced us to add a mattress to our purchase, claiming it was the only way to avoid delivery fees—despite advertisements suggesting otherwise. She also assured us we would have 90 days to try the mattress and return if we weren’t satisfied. Trusting her word, we spent 30 minutes testing various mattresses and selected one.

The mattress was delivered on November 29, 2024, and we slept on it for just one night. To our horror, it felt nothing like the mattress we tested in the store. It was rock hard, with no give whatsoever—like sleeping on a pile of bricks. The next day, we immediately contacted Ashley Furniture to initiate a return and refund.

Here’s where the nightmare escalates:

We called seven times and emailed three times, and each time, we were brushed off, told that a supervisor was unavailable, and promised a call back that never came. On the seventh call, we refused to hang up until someone with authority addressed our issue. Finally, Wade, a so-called manager, got on the phone. Wade’s response was appalling. He spoke condescendingly to my husband and stated:

We could not return the mattress for a refund, and the only option was to exchange it—after first paying a restocking fee and a charge for return shipping.

Apparently, Ashley Furniture expects customers to pay repeated fees until they eventually find a mattress that works for them. Utterly absurd. Had we known that Ashley Furniture engages in misleading, bait-and-switch tactics, we would have avoided them altogether. It’s clear that Ashley Furniture’s profit model prioritizes short-term gains over customer satisfaction and repeat business.

Save yourself the...

Visited the store for the first time a few weeks ago, Linda was very helpful, professional, kind, friendly as well as her associate but I forgot her name. I purchased a queen mattress and adjustable frame floor models To my surprise the delivery guy they use never showed up to deliver as we spoke and clearly made the arrangements together while I paid for my purchase. How disappointing it was after moving into a new place with no bed to sleep in. He placed blame on me stating he was waiting for me to call to make the arrangements yet he was the one who said as early as possible then he chose 10am which I had agreed to. I thought I misunderstood when he said $250.00 for delivery! Nope, I heard right. From Pottstown which isn’t a far drive to where he was supposed to deliver to. Gas wouldn’t even cost that much so not sure where he came up with that price! I went back to Ashley the day my bed never arrived and the ladies apologized continuously and did refund me. I think they were just as shocked as I was about what had happened. Everything happens for a reason. I ended up going to Moore furniture and bought a brand new mattress and adjustable frame with built in massages for less money than floor models at Ashley, so in the long run I benefited from the inconvenience. I also ended up also purchasing a sectional couch at Moore as well. My bed arrived first thing this morning and what a difference in customer satisfaction not too mention the difference in professionalism! Never ever would I step foot at any Ashley furniture store ever again, nor would I ever recommend them. I will however recommend Moore furniture instead! The quality of their furniture is lot nicer and they have been in business...