Action Vacuum — Local services in Westlake

This review is for those who are thorough in their research before choosing to do business with someone and appreciate detailed and factual customer review and feedback.

Though I’m quite upset, I’ll try to be brief. I did sufficient research before choosing action vacuum to refurbish my Dyson ball 2 vacuum. They had 4.8 stars and 48 reviews and I read all of them, and seemed like a better choice than other vacuum repair shops in my area.

I called them multiple times to ask how much it would cost to refurbish this vacuum and they always quoted me $120 which was significantly more than other places. However, they told me it would include detailed inspection, the changing of filters, belts, thorough cleaning, and any repairs to ensure that the final state of the vacuum was “refurbished.”

Google defines refurbished as: “Refurbished refers to an item that has been previously owned or used but has been restored to a like-new or good working condition. This process usually involves inspecting, repairing, and replacing any faulty parts, cleaning, and sometimes repackaging the item."

Key words here are inspecting, repairing, replacing, and cleaning. Action Vacuum literally did none of these. They only changed the filters. They told me they would call me when it was ready by the weekend and didn't even call me, I had to call them and they informed me it was "ready." When I brought the vacuum home, it was still just as dirty as when I dropped it, still making noises when vacuuming and suction still wasn't like new. This tells me that there was no inspecting, repairing, replacing, or cleaning. So they essentially charged me $100.00 ($20 less than their originally quoted price) for literally just changing the filters.

Search on google states it can cost $30-50 to get just the filters changed professionally for Dyson ball 2 vacuum, and I could've easily done it myself but I wanted all of the other stuff done which I didn’t have time for.

I very much feel like I've been lied to, duped, and robbed, and that's not a good feeling for anyone, let alone a brand new customer, to have. If their definition of refurbishing (contrary to rest of the world's) is simply to change filters and then charge $100 for it, then they should've explicitly stated that, and I would've happily taken my business elsewhere.

I've taken the time to state my experience with them factually so others can be forewarned as I now wish I had been.

Also, I'm of light brown skin and non-white descent. I hope and believe that this didn't play any factor as they weren't rude or disrespectful with me, and were infact...

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