Stater Bros. Markets — Local services in Westminster

Very clean store and a smaller store so it makes it easier to get through more aisles and check out line more quickly. Usually 2 to 3 registers are open to avoid long lines and long wait time. The management and all of the staff that work there are usually very nice and will try to help you also find something in an aisle. Only one time I remember being upset during October when they had advertised Ina bakery shelf area over 75% or 80% off priced patriotic baked dessert items and so I took a tray of brownie bites to register with other groceries and the manager working went to see that over 9 to 10 trays of the patriotic brownie bite desserts were there next to the sign and rather than honoring their mistake as they should, they refused and then said it was inaccurate price tag and it only applies to patriotic cookies. What happened to some decent respect system of obviously knowing a customer who doesn't work at that store wouldn't know that and it was your staff mistake that caused that so why am I not given the advertised sale price? Especially when at least 2 or 3 or more of that same item are also in the same spot. So I have to take the problem and also you reduced the overall increased sale to your company? Hahaha yeah let district and corporate know what a great job did you did to "save them money"! Unbelievable how less than elementary the thinking is for several staff members and store managers throughout several grocery stores. Well, of course then I didn't buy the brownie tray and I additionally refused to buy the other patriotic cookies because it didn't seem right that I couldn't get a price adjustment and the attitude seemed somewhat dismissive to me. The items are dated for July 4th at the latest and during beginning of October (you needed to clearance those products to move them out) you wouldn't do it for a brownie platter but only the 4th of July patriotic cookies and just wow.... I'm mm who is your regional manager????? Now a lot of others can know ---- if try advertise the incorrect price, don't expect them to price adjust or do anything...

I used to love shopping at this store because of its cleanliness and I don’t mind spending couple more bucks for better quality food. However, after today, I will not come back until they improve their customer service. I always have to wait at least 15mins at the meat section even when they have very few customers. There is only 1 guy working at this section and he is very slow. Yesterday I had to wait for more than 20mins without being helped while he kept serving the customers who came after me. I finally had to speak up for myself and he became very rude to me. I don’t know if he was not able to keep track of which customers coming first or did it on purpose because I was the only Vietnamese who were waiting there. (I mean you are located in one of the biggest Vietnamese community but you don’t like to serve Vietnamese?) Why don’t they give out number tickets or have a line at that section instead of letting their employees choose who they like to serve? I heard they’re closing some of their stores so I hope they can improve before closing...

I’ve been shopping at this Stater Bros since I was a child, and I’m now in my early 30s. I have never had any issues with the products or food items here, and I’ve always had a positive experience personally.

However, I’m giving this location a one-star review due to the behavior I witnessed from a Hispanic cashier named Giselle (?). Although the store was busy due to it being Thanksgiving Day, her behavior was inexcusable. I observed her speaking rudely and showing attitude toward elderly non-English speaking customers, which was appalling. Her eyes would rolled and she would sigh out loud. I witnessed this three times while I was in line. Her approach to instructing these customers on how to use the credit card pin pad was upsetting. She was lucky that they didn’t speak much English.

I was waiting for her attitude so I can say something, but since English is my first language she was short and quick when it was my turn. Management really needs to keep a closer eye on this type...