E-cig FireHouse Smoke Shop — Local services in White Bear Lake

TLDR: Would've been a repeat customer if this had worked out. When they say their return policy is 24 hours, that also means EXCHANGES. Bought a new device here a few days ago, COMPLETELY stopped working two days later. Went back to try to exchange it. Nada. Offered 30% off another product - gouging for money. They need to be way more transparent about returns + EXCHANGES. If you shop here, you run the risk of throwing money down the toilet. I will never go here again. Not trustworthy.

LONG READ:

I have been an avid ecig smoker/vaper for over 5 years. My boyfriend went in here about five days ago and surprised me with a new piece from this store. He was warned that there is a 24 hour return policy - as I completely understand how returns cause loss at these establishments. It worked great for the first day. We had to leave town the next day for the holidays.

It stopped working. Completely. The thing was completely dead. Even though it was fully charged. Never dropped it or dunked it in water or anything. Now. I am not saying that the defective item was the fault of this establishment.

My boyfriend finally had the chance to go over there and ask about EXCHANGES which they failed to tell him when they warned him about the 24 hour return policy. I have worked in retail for many many years and the return policy is always different than an exchange policy. I wanted the same exact vape device in the same exact color or another color or even a different vape device of the same or similar price.

The best they could do was offer 30% off of any other device. I am severely and wildly disappointed. I don't care if they are "knowledgeable" or "friendly", they're salespeople. They will tell you that any vape they have in that store is great. That's their job. The other part of their job SHOULD be adequate redemption for a faulty product. And I will say again, I fully respect the 24 hour RETURN policy and the communication of that. But I fully resent what was not said about exchanges or even store credit.

My boyfriend lives in WBL and has been bugging me about coming here for weeks because he heard it's like the best place ever. Never ever will I go to this establishment ever, ever, ever. AND I do not recommend anyone else go here either unless you want to be scammed and buy things that have absolutely zero warranty from a place that will take absolutely zero responsibility for defective items...

Visit started all right, female employee was very helpful and professional. About 10 minutes went by before the older male employee came over and asked what we were doing, AS we were being helped by the first employee, browsing glass trying to select from different products with the case open. 10 minutes later, as we had our selected items on the counter and were finishing up getting e-cig juice, the male employee comes back over and starts literally yelling/berating us that we are loitering and taking up too much of his employees time, accusing us of keeping his employee from doing clean up duties. This is 40 minutes before they close, as other customers are also in the store. Absolutely the worst customer service I have ever received in my life and I would not even consider visiting ecig firehouse ever again. Almost walked out without...

I’ve been coming to E-cig FireHouse Smoke Shop for the past seven years, and it’s been nothing but a great experience every single time.

The team here truly goes above and beyond. They always remember my name and take the time to ask how my day is going, which is something you don’t find just anywhere. It’s that kind of personal touch that keeps me coming back.

Their selection is enormous—everything from devices and e-liquids to incense, cigars, and more. No matter what I’m looking for, they always seem to have it in stock, and they’re quick to offer helpful advice if I ever have questions.

If you're looking for a shop that combines a great selection with top-notch customer service, FireHouse Smoke Shop is the...