Big Lots — Local services in White Township

Bad policies, even worse supply chain.

They are selling gazebo's in-store that they don't have, I haven't received mine for 5 months. Its fine, it happens, but least put them on backorder and stop taking orders. Also, laughably want to charge a cancellation fee on an item they couldn't get in stock for 5 months. Look, every retailer is suffering from supply chain, but that gives you no excuse to sell items way beyond back order just because you work in the furniture department and get comped commission. I can't take this store serious for any item beyond the $100-200 mark, they likely don't have the item and just are not up to the caliber of supply chain for alternative stock items like you see with retailers like walmart, amazon, lowes, home depot, overstock, and wayfair etc. Biglots should stick to imitating the dollar general, and taking 3rd or 4th place at trying to do that. The company would have faired better the last 10 years. Too little too late, now you are the next pier one with none of the swag and all of the bankruptcy potential heading into the recession....

I had the pleasure of meeting an employee on my recent trip there. This young lady named Brettlyn, was so helpful and made my shopping experience so much smoother. She went above and beyond to help me find the perfect gift for my Great Aunt’s 90th birthday. I witnessed a disgruntled customer rudely attack this young lady for issues that were not the fault of the employee. Brettlyn handled the situation politely and deescalated the situation to a calmer matter. I have worked in customer service before and know that can be a challenge. Her customer service skills are exceptional and I hope that your company keeps her around for years to come. I would gladly drive to this location again, just to have the assurance in knowing I will be...

I cannot speak highly enough of the super nice ladies back in the furniture department. They are really patient, kind, and funny. They're really good at what they do and my entire review for this location is based 100% on the fantastic service I got from them when buying ALOT of furniture on short notice when I had an unexpected move. If you're on a budget and need some bigger pieces in the Indiana area, this should be a really good...