Sound Investment — Local services in Whitehall

Well that didn't go good. So I recently purchased a remote start car alarm and need it installed. I looked about the market to find what appeared to be respectable business to have this investment installed by. Sound Investment made that list. After doing so more research I narrowed down the field and decided to go with these guys and gave them a call.

Well, that didn't turn out the way I had imagined. Not only did you lose my business, but you earned a horrible review as well, congratulations..........

So, I called them and said I have a car alarm to install and told the guy the car it would be going into. He said ok and looked up his times. He said tomorrow at 9am is fine, well as shocking as it may be, I actually work full-time Monday - Friday. Wow how amazing right? I proceeded to ask him if a Saturday is available as I work during that time and it will nor work for me. This is the response I got, "A Saturday is not available to you as you didn't buy the alarm from me." What!?!?!??? He claims Saturday is his premium time and had the unit been purchased at his store he would install it then. So I then asked "I would have to purchase one from you to have a Saturday install and if I don't Monday - Friday is all that is available? He answered my question with a "YES". I then laughed and said "ok thanks".

Customer service is horrid with this place, clearly. Last time I checked, whether I bought the unit from the business or not I should be able to request the time that suits me. A review of this stature can really hurt a business. Why should I have to buy something I already had to get the time that suits me. If anybody else will do the same I understand the competition, but now this profitable sale of an install from me just went to your competition.

So is this idea the same for any car audio you already have laying around you just want installed at this business? I mean seriously are you trying to stay in business...

If I could have gave him this place lesson 1 * I would have but they wouldn't allow me to. The person in the store was the most frustrating person I've ever spoke to a difficult to communicate with didn't even get to get any work done because this guy was impossible I wouldn't go there for nothing if you want to be frustrated to death this is the place I went there to get my fob reprogrammed for my car and this guy was impossible argumentative know-it-all pompous unbelievable attitude for a little hole-in-the-wall

I wasn't sure how to post an update so this is an update to my post. Obviously this gentleman didn't read the entire post but this is the type of person you're dealing with a know-it-all jumping ahead of the the situation because he thinks he knows everything I will get suggest if you have any choice to go anywhere else you do that and if you are the type of person that enjoys being completely frustrated while then this is the place for you I have never in my life met somebody so pompous and so arrogant in all my life do yourself a favor leave your car unlocked keys in the ignition leave your doors open and let the burglars have it it would be...

Hi! I had paid for the system install about 2-3 years ago. This was my first ever time doing so; I ordered every single piece of equipment I needed besides little things. They installed, the first set up everything went smoothly although I felt I was not taken seriously. The first system failed and I paid a lot of money for them to replace everything with their products. This was now the second system they had installed (I replaced power wire myself because they used 8 gauge idk why???) since then I’ve taken my business elsewhere! This is a bad review because I was not taken seriously and come to find out...yesterday I had aftermarket work done...a very expensive part is not where I was told it was!!! It was missing and I hope it’s not “stolen”! Pretty sure I bought a normal adapter too.. MAYBE but definitely bought a LC2i box! It’s not behind my dash, the wiring for it was in a plastic Walmart looking adapter? Did they take it? I will be tracing my steps getting any evidence I can today! Of course this was three years ago, but still I paid good money for it! It raises questioning as if they mounted it somewhere else?, but it’s not making sense... WOULD...