Walgreens — Local services in Whiteville

The Walgreens pharmacy In Whiteville, NC has gone down hill rapidly. My husbands PCP called in a new prescription for testosterone as his last had expired in Dec. I waited a few days knowing that they are consistently short staffed before I called to make sure the item was ready for pickup. I was then told that it was not ready for pickup & that they couldn't fill it (controlled) because another script of the same thing was at a different pharmacy (yet they couldn't tell me where) being filled. Humm Really? I called his PCP whom looked up where/when the script was sent & informed me that they were incorrect. She even went a step further & called Walgreens to clear this issue up. She was told the exact same thing I was. The next day I got on the phone with BCBSNC and explained the situation to them. They looked up the claim and could only see 1 prescription & it was with Walgreens in Whiteville. I was put on hold so that they could call the pharmacy directly & have this issue resolved. The BCBSNC representative then told me she got everything cleared up & the prescription would be getting filled immediately. A few minutes later I get a text from the Walgreens app saying the prescription was being filled. Fast Forward & I get another text saying delayed so I called them. I get a pharmacy tech that's looking into things & comes back and tells me that she had to override the issue! I told her that our insurance company had already called & cleared this issue up with the actual Pharmacist earlier and her reply was, "No they didn't!" Really? What I should have received was an apology for the "error" that was made that delayed this script from being filled for close to a week but instead I get an arrogant tech that thinks she saved the day! Do yourself a favor and choose one of the other 25 or so pharmacies in town to get your prescriptions filled at because...

I have to give credit where credit is due, first of all the whiteville Walgreens is so bad I finally had to switch to Walgreens in another town which is absolutely amazing. Recently I had to go to the ER in whiteville, they ended up sent a prescription to the Walgreens in whiteville. When I win in the store there were literally 12 people ahead of me including a man that was leaving fussing about having to drive from Tabor City and how he had been waiting for over 3 hours on one prescription and he was so mad so I went back to the car and got in line when I got to the window I happened to know the girl and she told me to give her 20 minutes and it would be ready, I went and got gas drove back around got in line and it was about 35 minutes by the time I got to the window and my prescription is ready. That is how most pharmacies work, and on this day I was extremely proud of Walgreens however it is a rarity it hardly ever happens it is an exception to the rule and I promise you that is not the experience that...

A few weeks ago I had a terrible experience of talking with a pharmacist concerning my mom being told that because her medicine had been returned to the shelf she couldn't get it refilled, this was told to her by someone else in the pharmacy. The pharmacist I spoke with that Saturday morning was so rude & short talking to me, he stated he go to different locations and he don't have anything to do with what someone else did , what do I want him to do. I proceeded to tell him I'm calling to see about my mother meds she hasn't had in over a week and someone could of made a call to her , he said she can't text ? I said no she's in her 80's she don't text so I gave my number after he was still rude & I told him you know what you are mighty short this morning talking to me, he then says I'll get the prescription filled .No apology at all from him. Shame on you Whiteville NC...