My wife's Dell laptop had a catastrophic software failure and got hung up during the boot cycle. Restarting didn't help, and the restore function also hung up, probably since the computer was still in its boot cycle. I tried everything with no success, so I took it to Jacob's Computers to see if Jake could fix it.
To my amazement, they were able to do the job without having to reload the entire system from the ground up. It took several days to run it through all the software repairs, and I assume that most of this was done while they could work on other jobs since the total price was only $75.
Everything now works perfectly. We didn't lose any applications or drivers, and even the Microsoft Office 365 remained activated. If I ever run into computer problems, Jake is the person who I will go to. He's as good as any tech support person that I've dealt with while I was working, and he's better than most of them. He's a real pleasure to deal with, so if your computer gets sick, he's the...
Read moreI went to Jacob for advice on video cameras. It wasn't what he normally does but he gave me solid advice and he was patient. I also told him I had a lap top that wouldn't close anymore even though it was relatively new. He let me know that it was a common problem with the brand I had. That gave me confidence that he had extensive expertise with computers.
I went back and bought a new laptop. Jacob's computers handled everything from backing up the data on the broken laptop, transferring data to the new lap top and even advising me on ways to save money by canceling unnecessary programs. He diligently worked to find me a lap top that would meet my needs.
What impressed me most of all is that Jacob's Computers service is comprehensive while being the kindest and most generous service professional I've come across in a long time.
It's no wonder his business is so...
Read moreI never waste my time writing a review on anything I do, or buy but let me tell you, the service and accommodations this gentleman Jake gave me while I was there, is incredibly generous. I had an old HP Pavillion given to me and upon cleaning the inside, I busted a retention clip for the heat sink. I called Jake, he said to bring it in. Upon arrival, he found another clip (HP wanted me to purchase an entire motherboard for the repair). Once that was fixed, he noticed it had no hard drive (people must have removed it for their security). He replaced THAT along with the DVD/CD drive not to mention the hour and a half labor to replace it and he charged me the most minimal price one could ever want. $21.40 for EVERYTHING! New best friend!...
Read more