AT&T Store — Local services in Willowbrook

I don't normally write poor reviews, but I had such a bad experience that I had to share it.

I went in to trade in 2 phones for the new s23 phones, no problem there. They went to the safe and unfortunately had limited quantity compared to what's officially offered online, again no problem. We're able to agree to a couple phones and we move forward. Now is where things start going downhill.

Unknown to me, the representative decided to enroll both phones on a ATT next program ($6/month) plus he decided to enroll me in the insurance plan. Because I had 2 phones it took some time to get both processed so I started getting texts on the first phone letting me know of the changes. When I asked, he said it was automatically added because there were instances in the past where customers claimed they weren't told that insurance was an option so now it's mandatory but customer service can remove it. This doesn't sound right.

I left the store with the phones and call customer service. They tell me that there's no such rule of mandatory insurance and removed it. The ATT next also is not automatic but she can't remove it because that can only be removed in the store.

Ok now it's trip 2 to the store. They say there's nothing they can do regarding the ATT next and to call customer service.. so now I'm upset and I return one of the phones because it's just not the right phone and we're going to get another one. They slap me with a $55 restocking fee. So much for being a 10 year customer. I'm not going to get that phone from these clowns I'll go to another store.

Now it's back to customer service. This agent helps me to the max. She was polite and kind. She can't do anything about ATT next because we have to wait at least 14 days for the remorse period to expire. She stated the store could have refunded the restocking fee that's in their power to do, but customer service can't do that. She applied a $6 credit in case I get charged for the month. We were able to get the phone we wanted and no extra unnecessary charges.

Unless you're ready to get swindled with extra fees on your next bill for products you never agreed to, I would stay away from this store and just call ATT their customer service is infinitely better. The only reason I can think of as to why they do it is to show revenue for the store because their not the ones doing any refunds only bogus...

I recently visited the AT&T store in my neighborhood, and I was thoroughly impressed by the overall experience. From the moment I stepped inside, it was evident that cleanliness was a top priority for this establishment. The store was immaculately clean, with a well-organized layout that made it easy to navigate and find what I was looking for.

The staff at the AT&T store deserves special recognition for their exceptional customer service. From the moment I walked in, I was greeted warmly by a friendly associate who was eager to assist me. Their knowledge and expertise were evident as they patiently answered all my questions and provided valuable insights into the products and services offered.

What truly stood out to me was the willingness of the staff to go above and beyond to ensure customer satisfaction. They took the time to understand my needs and preferences, guiding me towards the best options that suited my requirements. Their patience and attentiveness made the entire process smooth and enjoyable.

The staff members at the AT&T store were not only knowledgeable but also incredibly helpful. They listened attentively to my concerns and provided tailored solutions to address them. They demonstrated a deep understanding of their products and services, making it easy for me to make informed decisions.

Furthermore, their genuine friendliness and positive attitude created a welcoming and comfortable atmosphere. I felt valued as a customer and appreciated the personalized attention given to me. The staff members were patient in explaining technical aspects and took the time to ensure I was comfortable with my purchase.

Overall, my experience at the AT&T store was exceptional. The store's cleanliness, coupled with the friendly and knowledgeable staff, made for an outstanding visit. Their commitment to providing top-notch customer service is commendable and sets them apart from other stores in the industry.

Based on my experience, I can confidently say that I will definitely be back to the AT&T store in the future. I highly recommend this store to anyone in need of reliable telecommunications products and services. You can expect a clean environment, a friendly and helpful staff, and an overall...

I visited this Willowbrook store 3 timesThe first time I was helped by a young lady that I unfortunately don't remember her name.She was very polite and very helpful. The second Time I was helped by Kyle. Kyle was Very polite and very helpful also.He explained to me that what I needed to do it couldn't be done in the store cause they don't handle account cancelation and I had to go through corporate. I left the store ,I called corporate and they messed up by cancelling my service without allowing to transfer my number first I tried to call corporate again but now I can't get any live person on the line. The next day I stopped in the Darien store to see if they can help and I was told after I waited a good half hour before someone acknowledged me that I was out of luck and it's impossible to get my number back. I left the store and for some reason I decided to go back to the Willowbrook store. I was greeted right away and I was assured someone will help me shortly. And Here comes Kyle just a few minutes later. He was extremely polite as he was the first time he had helped me. He offered me the store phone and got me on the line with corporate as soon as I explained to him my issue. As soon as a corporate person re activated my account Kyle took over and transferred my number to a prepaid card and and set me up with a great plan within a few min. He even remember that I like paper receipt. Kyle made possible what I was told by the Darien store it was Impossible. Kyle,thank you for your knowledge your politeness your professionalism. I will definitely recommend your store and you to everyone I know and I will definitely make this my store for all my...