SKECHERS Warehouse Outlet — Local services in Willowbrook

My wife suggested I try on a few pairs of shoes and check out any sales to see if they had anything I liked. I wandered through the store for about 20 minutes, and checked out a few selections. I wanted to see if anyone would ask me if I needed help, but the employees never approached me or asked if they could help me. I finally went to the front counter and saw 3 store associates, one of whom was busy with a customer. The other two appeared to be socializing so I asked one of them for a shoe sizer. He apologized and said due to COVID-19, they weren't offering the use of sizers. He instructed me to try one a few pairs of shoes to see what fit. He never asked me what I was looking for, or what I might be interested in. I asked for a shoe horn which he provided. It looked like a child's toy, almost a miniature replica! I attempted to try on a few pairs that I thought I might like, but struggled because the little stools were so close to the ground it was painful for me to put anything on either foot. I recently had surgery and just couldn't get in a comfortable position to put any of the shoes on, but did know which size I was closest to.

It would seem to me that they should have some kind of disposable sizer, instead of prospective customers putting their feet into hundreds of pairs of shoes store-wide, or considering helping folks out in the aisles.

When I got home, I ended up buying two pairs of shoes from Amazon. I know that if I didn't like them I could easily return them for a refund.

I also wanted to note that a few of the selections I thought I might like only the maximum size I could find was 9 1/2, much smaller than my size.

NOTE: The two pair I ordered from Amazon were returned and Amazon refunded my purchase. I didn’t like how they felt and wasn’t satisfied. A quick refund from Amazon, so I bought new shoes from...

I like the variety however shoes are over prices in hopes you'll buy 2 pair to save 50% that's not fair Mark my up low quality shoes and only slowing you to still over pay when buying 2 ...and the good part is once in a while you can find deals on off sizes ..the very most common size for men 10/.5 are sold out but an 8 will be on sale for 15 bucks less ..still a huge profit for them .. I have not walked out with a pair of shoes 2 times out of 3 because of slight over priced products that I see on Amazon for less..but no one can count on a shipped shoe without a promise that they fit... Sketchers will honor returns with receipt ..managers discretion ...reasonable returns are no problem just ..do a even exchange as I have done..no hassle I was happy...try them if you intend to get 2 pair you will get that instant gratification that often comes with new...

Poor customers service. I was at a Burbank store and got two shoes over there used a 30% coupon there and they had great customer service very helpful and staff members walking around asking if we needed help.

Here the total opposite. Staff members behind counter only on there phones. And would not use my coupon because they said the shoes were already on sale. While Burbank has the same sale and took my coupon.

I walked out empty handed and will never be returning there.

Management is to blame for letting that...