CK Skin Spa — Local services in Wilmington

The online booking system let me book an appointment with a section to leave notes about my request. In that note I specifically said that I was looking for a facial but did not know which one ... so asked that cindy pick one for me.

Received a confirmation email a day before my appointment and it said "consultation". I was concerned so I called and called and called.... called both numbers on the email and nobody picked up. Couldn't leave message.

Showed up for appointment and sure enough ... only had time for a consult (close at 5 on fridays).

Kinda frustrating since I left work early to be here .... took unnecessary time off.

Review is not about the service (since I did not receive any), rather, for what appears to be an inefficient operation:

Lack of communication (why allow your customers to leave messages about their appointment if you do not read them)

Not picking up phone so I could confirm my appointment.

Will...

I have been going to Cindy for over a year now. I started going to CK with a great facial by Randi, who recommended I try micro needling with Cindy, the owner for my acne scars and fine lines. After 3 sessions in 3 months my texture improved, my scaring less noticeable and that post shedding glow is just the best! I have since gone back for another maintenance micro needling and will be getting a chemical peel soon, which I am very excited about. I also gifted my boyfriend a facial with Randi, as he has recently become interested in skincare - loved it! Every service has been tailored to our needs and we always learn something new about skin care. Thank you Cindy and Randi for keeping us glowing...

Cindy has been my skin care specialist for several years and I cannot recommend her highly enough. She is constantly learning about the newest and most effective products, techniques and technologies, and you can trust her 100% to make the best recommendations for your skin. Her studio is clean, peaceful and so relaxing - I fall asleep every time she gives me a facial - and then wake up to amazing skin. If you are looking for a little more in a provider - one who has the experience, options and education to customize their approach to your individual needs - look no further! ...