SMARTSTYLE — Local services in Wilmington

My Boyfriend and I had came in to get some hair cuts today, the lady who did my boyfriends hair did a fantastic job and I wish she did my hair!!! So the lady that had did my hair didnt seem like she wanted to spend much time to take to correctly cut my hair. She cut my hair with sissors once to "mark" where she is going to use some buzz clippers to cut the remainder of my trim. Now, I figured she knew was she was doing and I had faith that it was going to turn out great. But she had got to the front of my hair I knew I made a mistake by not speaking up about use those clippers on my hair. It turned out very uneven and choppy like a rag doll. She asked how I liked and lied because I wanted to get up out of that chair and get her away from my hair We went up to pay and a few moments went by and was getting ready to leave and she walks up and trims a few more pieces of my hair. And then takes a picture. So you might see my butchered hair on Google or Facebook thinking she did a good job. She will NEVER touch my hair again. And if ur not feeling sure about your hair dressers methods, PLEASE TELL THEM!!do not make the same...

Horrible experience. Went to have my eyebrows waxed. When the lady had finished before I had even got out of the chair. I told her something didn’t feel right it actually hurt. She told me it was just a little red. I had said over 25 years of having my eyebrows done I had NEVER felt this. I was the last customer of the day. As I was driving home the burning just intensified. Ultimately, my skin had bubbled up. Scabbed over and now scarred..

As I was the last customer of the day, they were closed by the time I got home. I did go in the next day. A different lady working. Told me it was a chemical burn. And told me to come back in 3 Days when the manager would be there which is the person who did my eyebrows.This is your protocol? Where is the training smartstyle?? Safety? Customer service? I wanted them to recognize what may have went wrong so no one else got hurt. I was just brushed off. I did go in when the manager was working next to show her. And create awareness. She just said “sorry”. And brushed me off and that was it. I truly do not want anyone else to have to...

Ok I am so done being nice Smart style in Wilmington has done mad me so mad I went in there a week ago and wanted my hair done I walked out with the same color I walked in with And Michelle said she had to charge me full price to fix it I call Washington court house store and talked to Kate and she said I had 1-7 days to say hey I am not happy with this and they fix for free So she called Monica the head lady and told her what was going on after I sent her the email and pics and I still have heard NOTHING I have tried to call this Monica and she won’t answer phone and return my calls I sent 250.00 in this salon with getting hair done and salon shampoo and conditioner I am furious right now I am call BBB ON THEM ….. I want no money just want my hair fixed So here is pics of when I went in , when I left She didn’t dry hair because it was raining out side and pic of next day after it was dry and pic of the Color I wanted I wanted brown...