GameStop — Local services in Winder

Went in thirty minutes prior to close to trade in a single game and make a purchase. Two employees were sitting on the counters chatting with no customers in the store. When I asked to trade a game and make a purchase they seemed more annoyed that I interrupted their conversation than assisting me, and told me they only do trades up until an hour before closing. I reinforced the question by saying "so I can't trade this in and buy a controller right now"? The female employee said "No, you will have to come back at a different time". My best friend is the manager of a GameStop in SC so I asked him if this was normal GameStop policy and he said "No, GameStop generally pushes us to take as many trades as possible up to close." he said the rare exception would be if a new employee is doing a system trade and is unfamiliar with what to do or similar. We called back in today and spoke with the manager who also said that they accept trades until close but acted nonchalant like the situation wasn't a big deal. Well, I guess losing customers isn't a big deal because when someone drives thirty minutes to trade in a game and two employees don't want to do it because they are feeling lazy it is pretty bad customer service. Then when management doesn't want to address it, that is more bad customer service. So I give one star since they had...

Order a game and was to pick up at winder store, hours stated 9 am but I went by the 1st time at 11 am, no one there, gate inside and doors locked and no notice on door, figured ok maybe running behind and no one to fill in so went back after noon, nope no one. Tried calling around 4 and 5 and nope, so called Athens GameStop and spoke with a nice young man and went by Saturday at 2.m and he he tried calling and no answer and he was surprised at that. So he helped me to get a refund and they had the game there and cheaper and I was able to get it. I will not go back to Winder store, been there before and encountered rude Employees and they act like you are wasting their time. Should have just went thru Amazon but Athens Manager was very nice and helpful. Still will not go to Winder Store...

I bought a refurbished game machine for my daughters birthday a month early and put up I eas not told anything about a extended warranty. I even asked now this is guaranteed bto work if it don't can I bring it back . I was told yes. Well guess what it doesn't work and when I go talk to them I'm told sorry it's past 30 days and u didn't take the warranty. I explained I didn't even know they had a warranty. So I contact the coroparte office and they didn't even bother to get back to me!!!!!!! So buyers beware if u ever buy anything from them be sure to ask if they have a warranty as they...