PowerA — Local services in Woodinville

Recently, I had the unfortunate of dealing with PowerA's customer service when my Xbox controller malfunctioning. Despite purchasing insurance for the product, their team was completely unhelpful and unsupportive. They showed no interest in resolving my issue and seemed disengaged throughout the entire process.

only did they fail to provide any useful guidance, but they also lacked basic knowledge about own products. It evident that they had no intention of honoring the insurance policy that paid for.

Their lack of responsiveness and unwillingness to assist customers face problems is extremely disappointing. I felt like I wasted my time and with PowerA, and I strongly discourage from relying on their services for any future purchases.

Save yourself the frustration and consider other reputable brands or companies that prioritize customer satisfaction and are stand behind their products...

I get one of their Xbox 360 controllers for my PC because I know Windows 10 supports Xbox 360 controllers natively. So I look everywhere for a driver to install that doesn't look like a virus and ended up resorting to customer service to find out that I can't even send a request because my email isn't acceptable or something. So I make an account... thinking that is the right thing, to find out that I can't even log in to submit a request for any help despite manually turning on cookies for this website! DO NOT buy any of these controllers for your PC unless you want a...

I like the product but had an issue. the only way to contact customer service is using their online ticket system and when you enter a ticket nobody answers you for long periods of time. I finally called them and had to traverse through a couple of folks until I got to a nice lady who said all customer service is online. She said nobody is answering due to "transition". Usually that's code for layoffs, company going under, etc. For bad service / response they get one star. The product...