JCPenney — Local services in Woodland

The place was in disarray. I had that thing happen where I stood at a counter, uncertain as to where I was supposed to take my return, and JCP employees popped out from the back and looked right through me. I eventually found a register area that appeared to be helping people and was left with a long wait and the person who ultimately helped me needed my help to navigate the system. No slight against her mind you. It is irritating when corporations don't train their employees properly. For the staff and the customer. There were some nice deals if you are OK filtering through the loads of stacked product. Lots of staff, 5 people leaning and chatting all along the jewelry counter. It felt like a place that is closing down and the staff is not motivated to care about the customer experience. Perhaps JCP is closing? If so, that would be the...

With an injured knee I went in person to JCPenney salon. Inquiring what I would be charged to do a simple hair wash and blow dry with no styling. The lady there named Trudy told me she would charge $20. She also told me that I looked like I really needed a haircut. I told her that I would consider it and get back to her at some point. I just spoke to Trudy regarding our recent conversation, she rudly denied telling me that she told me it was $20. She then went on to say what she does, and the charge is $35. I refreshed our conversation just a few days back, in a rude tone of voice she reiterated that she did not say that. I told her that I have excellent hearing and I know that's what she said. I've gone ahead and found another salon, she said good abruptly and hung up. In my opinion Penny's salon could be losing business because...

I went to JC Penneys to purchase work clothes, while I was there around 340 - 4 ppm there were maybe 5 other people there shopping. All female clerks were chatting away. I walked around the entire store for 2 1/2 hours. and sadly not one clerk ask me if I required any assistance as I went in and out of the dressing room while carrying a ton of clothing. When I went to leave through the women's/men's side there was a young man at the counter. Very polite said "Hi. How are you today" I replied " great Thank you" and went to another clothing store. In the PAST the young gals would possibly ask if you needed different sizes, then offer to get them for you. Not at the current J.C. Penned The Salon sadly is...