Rich Osborne went above and beyond. Great customer service and kind. I was in a stressful state with moving... And then upon leaving, my car wouldn't start. So he even gave my battery a jump... When I offered him $20 he wouldn't take it saying that is how CubeSmart wants us to treat our customers!!! Way to go CubeSmart!.. having such a wonderful employee.
I arrived for my reservation where I met the manager Jecel who is truly a very nice person, she was very helpful with my storage needs. I started the process of signing my lease when the system started to freeze. When Jecel noticed how the system stopped working she keep apologizing to me while trying to get the system to work I informed her it was ok that I understand and she thanked me for my patience. She had to do a manual lease and again she apologized and I said to her it was ok. We got through the lease and it was all good. Jecel was the best and she handled the situation very well without getting upset, she stayed calm the whole time. I would recommend this location to my family and friends.
Thank...
Read moreHad a GREAT experience here - this CubeSmart location is by far the best storage facility I've ever used. The facility is clean, easy to access, climate-controlled, and it has a really nice, friendly vibe. Nate is truly a rare, humble, incredibly knowledgeable manager with a gift for connecting with people. He helped me think through elements of my move - even before I signed the contract. Jecel was incredible too - she went out of her way to help - and even called me a few times to make sure everything was going well. The entire process was really exceptional thanks to...
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