Best Buy — Local services in Downers Grove

HORRIBLE DELIVERY SERVICE. Whoever runs the warehouse for delivery should be fired or held accountable for lost time and money by customers. Employees should understand that the core reason why people still buy in brick and mortar stores is because of customer service. We did not get this. Nobody cares of your item once you paid it!! We bought a gas range with a good price deal on it. Set up a delivery date for a new constructed house. Pro is that they were very accommodating in letting us set a delivery date 2-3 months after purchase. The item was a Double oven Open box item doesn't look as horrible as it sounds, the item was a floor model and was in excellent condition with a very few unnoticeable scratches. Bought it even though we have a higher budget for a gas range. Store associate promised that it will be wrapped properly and stored. Delivery date comes in today and a TOTAL HORROR. Got the usual call that the item will be arriving today.The driver comes and asked my husband to take a look at the item in the truck if we wanted it still??!!! the poor appliance WASN'T PROTECTED BY ANY COVERING AT ALL, A BIG DENT ON THE SIDE AND FRONT LIKE SOMEONE LITERALLY HAD THE ITEM FALL OR BANGED WITH A HEAVY METAL AND ATTEMPTED TO ASSEMBLE IT . My husband was so Furious, of course who in their right mind will take a damaged item if when it was bought in store in excellent condition. Driver documents the event, took pictures, called customer service. Later,got a call from the customer service that they can not help us in replacing the item , there advise was to go back to the Best buy store we bought it from & they will decide what to do. GREAT, WHAT A HASSLE. The store manager wasn't as helpful too, they are not able to replace the item since it was discontinued, nobody to be held accountable at the delivery warehouse .The least they can do, per manager, is that we chose another appliance and give us a discount! Off course we won't find a double oven gas range for $ 800 for the kind/style of appliance we bought and that they destroyed. If we knew that best buy employees at the warehouse/delivery department DOESN'T care about customer property THEN WE SHOULD HAVE NOT BUY ANY APPLIANCE FROM THIS STORE OR JUST FIND GUYS WHO CAN DELIVER FOR US PRIVATELY IMMEDIATELY. BEST BUY CHARGED US $ 69.99 FOR DELIVERY WITH HORRIBLE SERVICE. For the kind of service we got the store should just take the lost, replace the item with closest model even though it was $ 250 more, ( which now we paid to add to the new range) just really incur the cost and own up to the mistake Than to think they are losing profit versus customer service. In the first place it was the company's fault that their employees did a sloppy job and now letting the customer suffer .In the end we didn't have any choice. We can be either refunded or buy another one and pay the difference with " some discount".After all the months we thought we had a oven ,we literally are the one who lost truly because we can just easily have bought another oven in another store during Thanksgiving, Christmas season with a better experience. Bottom line is that, I want somebody responsible or held accountable for what happen. This is not about money in the end but about the experience we had. The sales associate ( who was apologetic and nice but doesn't have the last say with decisions) mentioned to us that they had other customers who had bad experiences with the delivery service and had scratches or dents with a new purchase. If this is the case, then please fire or do something with your delivery department that way no other customer will experience what we had. Truly unhappy and unsatisfied. Never again Best Buy, we will stick to FRY's Electronics and online shopping.... Better customer service with always great...

I recently visited this Best Buy for a phone trade-in, and unfortunately, the experience was far from pleasant. We started at the customer service line, where there were only two people ahead of us. However, it took nearly 20 minutes to get assistance. While we waited, about five employees were behind the counter, laughing and chatting instead of helping customers. I understand retail—it can be tough—but this behavior was incredibly unprofessional, especially with six customers waiting in line.

Once we finally received our trade-in gift card, we headed to the soundbar section to purchase a Sonos soundbar and look for a 12V power adapter. Unable to find it ourselves, we asked a nearby manager for help. He seemed completely disinterested, leading us to the cables section and leaving without offering further assistance or saying anything helpful.

We then went back to the TV/speaker section to check out, but no one was there. Frustrated, we headed to the front register instead. Thankfully, the one saving grace of this visit was the lady training at the front. She was incredibly sweet, professional, and respectful—unlike the rest of the employees, who gave the impression they felt above helping customers.

This visit was disappointing on so many levels, and I will not be returning to this Best Buy. If you're considering shopping here, I recommend thinking twice.I recently visited this Best Buy for a phone trade-in, and unfortunately, the experience was far from pleasant. We started at the customer service line, where there were only two people ahead of us. However, it took nearly 20 minutes to get assistance. While we waited, about five employees were behind the counter, laughing and chatting instead of helping customers. I understand retail—it can be tough—but this behavior was incredibly unprofessional, especially with six customers waiting in line.

Once we finally received our trade-in gift card, we headed to the soundbar section to purchase a Sonos soundbar and look for a 12V power adapter. Unable to find it ourselves, we asked a nearby manager for help. He seemed completely disinterested, leading us to the cables section and leaving without offering further assistance or saying anything helpful.

We then went back to the TV/speaker section to check out, but no one was there. Frustrated, we headed to the front register instead. Thankfully, the one saving grace of this visit was the lady training at the front. She was incredibly sweet, professional, and respectful—unlike the rest of the employees, who gave the impression they felt above helping customers.

This visit was disappointing on so many levels, and I will not be returning to this Best Buy. If you're considering shopping here, I recommend...

Last week I went in to buy a fridge and a stove, the buying process was easy enough since we had what we wanted figured out. We set up the delivery date and Aaron, the associate helping me, says they will call me about 30 mins out before delivery to confirm it and everything. The appointment was set for a window of 7-1. At 9:20 I get a call from them and its the dispatcher telling me the people are already at my house. I tell the dispatcher what I was told by the store associate about being notified before delivery and I said it would take me roughly 30 mins to meet them there from my apartment, it’s currently an empty house they are delivering to. Its a little hard to live in a house without access to food, hence the fridge and stove purchase. He said they’ll only wait 15 mins, so he said he’ll call them and then never called me back so I called again. I get a new representative telling me they wont turn around and says she’ll try to get the driver in contact with me so I start going to the house and hang up with her. When I arrive and call AGAIN, a new lady is like theres nothing we can do, she put me on hold to call them again and of course they wont come back and GET THIS, I cant reschedule today! It has to be tomorrow because it needs to get back to the warehouse. Best part? After all the second call I got an email saying the driver would be arriving at 9:55, I showed up at my soon to be house at 10:00. If they would have had proper communication there’s no way I would have missed them. What a terrible system, there’s no communication between employees, and they expect me to pay for their inability to do what they told me they would. Worst customer service I’ve ever dealt with, with no resolution. I would never recommend anyone make a large purchase at any Best Buy location. But for what it’s worth my store associate was really nice, and this is by no means a reflection of...