Home Run Inn Pizza — Restaurant in Darien

I want to start by saying I love Home Run Inn food- this complaint is in regards to service not the food. I went to the Darien location with my husband and friends. We go often and enjoy the food. Myself and one of my friends are part time servers at a well known pizza place in the southwest suburbs- because of this reason our server got a 20% tip - I can guarantee if this was any other customer he would not have received a $20 tip. Our night started with the hostess leaving a uncharged electronic notebook a the table- it stayed on for about 30 seconds before shutting off- if you are going to use these then look into charging them. Our server was Ricardo A. It took him about 10 mins to get to our table. Ricardo took our drink orders then took another 10-15 mins to bring them- he did explain the bartender was busy. Ricardo was prompt taking and getting our order to us. Ricardo did not ask refill our drinks and walked by our table many times until we had to ask for refills as he was walking by- we had to do this twice. Ricardo did not take our empties when he brought new drinks. Ricardo did not give us appetizer plates and we had to ask another server in the area. Ricardo did not clear our empty dishes and another server came by and did it. When paying we separated the bill- $80 on one card and the remaining $25 on the other. We told him 2x what to put on each card. Ricardo came back and stated he messed up and put the wrong amounts on each card- somehow he remembered what went on each card after he ran the card? Ricardo acted like this was no big deal yet $60 is a huge deal and it could of caused an overdraft of the card. Ricardo did not offer to get a manager to fix it and I had to tell him a manager is able to fix it. Ricardo took over 10 mins to have to manager fix the problem. The manager did not come to the table to apologize. Ricardo did apologize. Being a server I know it is not difficult at all to split a check on two cards- I also know that a manager can quickly fix such a problem and I would of had the manager fix the problem before I presented it to the customer and acted like it was no big deal. If we were just the normal customer Ricardo probably would of been tipped $10 on the $100 bill. I understand people get busy and I have never emailed a restaurant about poor service but this was ridiculous. I think someone needs to talk to Ricardo about this. If we go back I will be sure to not have him...

I had previously given this establishment five stars, but ever since their remodel, things have not been going well. First of all, it's terribly loud in there And that doesn't even account for the fact that they allow people to talk on their phones on speakerphone and kids to play phone / tablet video games without headphones. You wouldn't think that it would go on for that long but it seems to be constant in this place. Every time we're in there, there's a ridiculous level of unnecessary noise.

We went there one Saturday night, knowing that it would be busy so we checked in and gave our name for when a table became available. We went down and sat on couches near the video poker and waited for our name to be called, knowing that another patron already asked If we would be forgotten about if we weren't waiting right by the front door. Well, they forgot about us. People that walked in after us were getting seated before us. All I could think is, how hard can it possibly be to call groups in the order in which they walked in? Keep in mind that it was just two of us, so no discrepancy over accommodating different sized groups out of order.

My last visit there that was the absolute nail in the coffin was the female manager standing near the kitchen talking with other staff members while constantly swinging and banging her keys around on a lanyard. That's all you could hear throughout the whole place was jingling keys constantly. I figured that she would be done or else I would have went over and confronted her about it but it went on and on and on. And then she walked away for a few minutes and came back and guess what she started doing again?

I could certainly deal with ambient noise of people talking and regular restaurant noises but this place is a complete train wreck when it comes...

Placed first delivery order from Home Run Inn, Darien. They were very pleasant on the phone and did get the pizza exactly like I ordered it. However, I do not like using third party delivery services. They never mentioned that they use Door Dash for their deliveries until after I placed my order with more than a 20% tip (found out via a text message I received). I asked how long they thought it would take for delivery (because if too long I was just going to pick it up myself) and they said no more than one hour. So after an hour I checked the "Door Dash" link they sent and it showed the food was not even picked up yet. I called Home Run Inn and they said the driver was just here and left with my order. They said they always quote an hour to an hour and fifteen minutes (not what I was told when I placed the order). The driver arrived with the pizza 25 minutes late. The pizza was cold. It's unfortunate this happened because the pizza tasted good. It would have been better if it was on time and warm. It would also have been better if Home Run Inn was honest with their customers and when you call for delivery they inform you it will be coming via Door Dash and will be at least 90 minutes. Will not be ordering...