When this store first opened, I absolutely loved it. You could find anything from designer items to lower end discount items. With time it has changed and you do not find as many name brand items there. They are more so items you would find at places like Rue 21 or Target. They recently expanded on the back of store but it is not compete yet. I am hoping they make their isles bigger and not just jam more things in the back (unless it is higher end quality and if that is the case, I will walk straight to the back). The current isles are near impossible to get down with a cart and you are always knocking over other stuff. The regular people that work in the store are not too friendly and I recently heard that the new (friendly) manager was moved to their Fairlawn location. I hope she comes back. She brought a happier environment to the store and made me want to visit more. In all, the prices are good and when you find a deal, it is a great one. But just think how great they would be if their customer services and items reached more people. Potential but...
Read moreWent back to get an Elliptical that was set up 5 days ago for $375, and they had marked it up to $1,150!!! I ask and was told came in with the price, I was with someone when we saw the $375 price. And yes it was the same Elliptical! Still bought the Power Washer, and got it home and it had busted parts! Can be fixed though at our cost of course. I never new Surplus stores were into price gouging, but $775 increase, WOW....Will take photo's from...
Read moreHorrible experience. The staff were VERY rude. I won't be shopping there EVER again. The handful of experiences I've had there have been traumatizing due to the female staff talking negative to other staff about me as a person and then to continue to be nasty and rude to me when checking out. You would think that if I'm spending hundreds of dollars at some point they would be Appreciative of the business. Very arrogant and...
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