31 bistro — Restaurant in Wooster

Honestly if I could give this place 0 stars I would. Although our food was good, this place is trash, and it’s all because of the management running it. Hopefully the owners take this whole scenario into consideration and let some staff go. First of all, we came in at 3pm for a birthday party that was super low key (literally for someone turning 60), everyone from our party was being respectful and quiet, no one was rowdy or anything like that. The cook, who also referred to him self as the “manager” was super disrespectful towards everyone upon arrival, to the point we ended up having to pack up our party and go to another venue in less than 2 hours of being there due to the amount of disrespect shown by staff. List of issues that happened:

1. They told my 80 year old grandmother that she was to go sit back down with our party and we were not allowed to order drinks from the bar. Mind you she had waited over 15 minutes to see one of the “waitresses” to ask for a refill on her water…. You read that correct a WATER…
2. I had my 2 year old and 8 year with me , as this was for their grandpa and remind you it’s only 3pm. My son (2) had tripped and fell which is pretty common for his age and no big deal and the manager stormed up to us and stated gruntled “just so you know kids aren’t allowed after 8pm”, to which I replied that’s fine we won’t be that late and reminded him it was only 3pm.
3. A friend of the family wanted to order a round of shots for each of the ADULTS to do a celebration cheer for my father turning 60, pretty typical right…. The “MANAGER” flat out refused our entire party to order any shots due to the fact “there were children present”, it’s not like my 2 year old and 2 other 8 year olds were going to do a shot of crown with us.
4. My father had received a bottle of Bourbon as a gift which was sitting on the table, and the “manager” walked by and proceeded to go off on my brother yelling at him saying to “get out, that the (unopened) bottle of bourbon sitting on the table was illegal”.
5. Upon the party being fed up with the constant attacks from the “Manager”, we decided to cash out to leave the facility. The Browns game was playing on the screen to which a family friend had made a cheer (which mind you was awfully quiet) to which the manager again snapped and said “absolutely not”. My family friend replied “oh sorry, we can’t do that?… I mean it’s a bar”, and then I admit I got very fed up and began to yell at the “cook a.k.a manager” and stated “Oh cause we can’t make any noise in a bar, why don’t you learn how to properly manage a bar?”. Now mind you the waitress we felt bad for, as they were training nor was the disrespect coming from them. But honestly this tool bag in the back needs knocked off his high horse and fired. We will never be back and they probably lost $400-$500 in sales for the rest of the evening upon my parties departure. We will also be recommending that no one go here. Good luck with the...

I’m typically slow to anger when it comes to treatment at a restaurant. You never know if someone is having a rough day or having problems at home, but the experience today was unacceptable. For some reason a gentleman who worked there (I believe he was the manager but was working in the kitchen) had it out for us. I was there alongside 20-30 people celebrating a birthday and things got weird off the bat. When we arrived we were told to wait in the party area to be waited on instead of going up to the bar for our drink. Normally it’s not a big deal and would understand, however staff only approached about every 20-25 minutes taking orders. On top of this, an 80 year old lady who was not drinking wanted another water and didn’t want to wait. She went up to the bar, politely asked if she could have a refill, and was rudely told to wait at the table. Later in the afternoon, presents were opened and the man who the party was got an unopened bottle of liquor. Soon after, the manager yelled at us for having the bottle in the bar because it was illegal. While I am not 100% sure if this is true, instead of yelling, he could have politely and calmly asked us to take the bottle of liquor outside. Finally, several people of the party wanted to do a shot to celebrate, however the manager told use we cannot because of the children inside the bar. This to me makes no sense whatsoever because alcohol already surrounded the children. If we were at a restaurant like Applebee’s or Buffalo Wild Wings, which frequently have children, we could have gotten the shots. Again, I don’t know if it was just a bad day or something else was wrong, but that doesn’t give the manger the right to treat...

On April 8th myself, my husband, and our son stopped at the bistro. My husband and I ordered a beer. Our son was talking with people he knew. The manager suddenly stormed out of the kitchen in a rage and told us our son was not allowed to be there (he's 21) and we would all have to leave. We asked why and he stormed off, we continued to drink our beers and asked the bartenders if they knew what was going on, they both replied no. Other peoole at the bar told us the manager has issues. There were no problems and we were talking with other customers that our son knew and introduced us to. The manager again stormed over to us and told us we had to leave or he was calling 911. My husband asked why as we werent doing anything, the manager called 911 as he was storming around the bar in a rage and we still did not get an explanation for why we were being kicked out. After calling 911 the manager came directly up to us and told us to get out we didnt have to pay for our beers. We were treated so disrespectfully and still was not told why we had to leave. My husband and i decided to politely get up and leave with our son. As we were leaving, people at the bar again told us the manager has issues and that they didnt understand why we were being told to leave. Someone needs to address the manager of 31 bistro, he has no manager skills or respect for customers...