University of Michigan Health-West Hospital — Local services in Wyoming

I have to call in Monthly to get my Son a prescription who has a disability. I call the Pharmacy /s first to see who has the medication and then quick call the office to get the prescription sent over before the Phcy runs out of it. The prescription is for the generic Vyvance. A very hard medication to find. Called this morning after I talked to the Phcy and then called U of M Health. They said they would process asap. 7 hours later I call the phcy and they tell me no prescription has been sent. I called back to U of ‘M Health and got MELISSA and she gave a bunch of negativity on how it would be 24-48 hours before it was called in. First we can’t wait as the Phcy will run out of the drug. She wanted to argue I have been doing this every month for a year and the prescription has been sent quickly. Poor customer service as far as I am concerned. A normal refill might not be a problem but the generic Vyvanse is hard to get. The second thing about this is why am I even calling all these drug stores shouldn’t the doctors office be doing it’s. He is disabled and if he does not get the medication it is a big problem. I very seldom write negative reviews but felt I had no choice in this case. We will certainly talk to Dr Johnson directly about it as well.

Thanks

Louis DeMaahg. For John...

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