Granite Gallery LLC — Local services in Yelm

We recently purchased a $60k+ cabinet package of Bellmont cabinets from Showroom Interior Solutions. We went with Bellmont because they offered HDF doors and would color match the Sherwin Williams white paint that we were painting our trim. They sell the fact they can match existing trim so we thought it would be extra easy to match new paint. Not the case. They sent us a sample that when placed next to the Sherwin Williams color wheel, looked great. But when they were installed and then finally uncovered after the interior was painted, the cabinets are 3 different colors and only a couple of cabinet trim pieces match the house trim. We were shocked and had them come out. They said that the ‘majority’ of the cabinets are the same color and that’s what we have to live with. They then told us that they add varnishes and other additives to the paint so it changes it a bit. I told them it isn’t color matching to start with the right color and change it to something else by adding stuff. I told them that if they need to add something that is colored, they should factor that into the color mix so that the FINAL color matches.

It’s a nightmare and now we have to live with a wall of white cabinets touching a wall of shiplap painted in the Sherwin Williams color and they do not match.

There should be a class action for false advertising a color matching program that does NOT MATCH. Also, there were no detailed schematics of the pieces, not even a picture to reference nor a name or even room they go to. So there was guess work and added difficulty. All we got was a small .pdf that could not be resized so we could not read where part number labels overlapped. There were incorrect cabinet sizes and different colors.

Aside from the cabinet issues themselves, Showroom Interior Solutions completely sides with Bellmont so it was us vs both the retailer and the cabinet company. Showroom Interiors had a very condescending attitude. I guess they are the professionals and we just meager customers should know that a color matching program doesn’t really match the color.

If they told us to scrutinize the sample because additives they use can change the color, we would have color matched their color and painted the trim the Bellmont color. And how did they get some of the pieces the right color? They don't have an answer. We are not worth it to them.

Their reply is a prime example of how they don’t take responsibility for their lack of informing the customer that the color changes. Belmont told us that they train their dealers to explain this color change. This company did not. Even the Sherwin Williams store couldn’t tell with the...

The Showroom interiors just finished my kitchen cabinets, quartz, tile backsplash, hardwood floors, bathroom cabinets, and upstairs carpet. John was absolutely great to work with; we are both very detail oriented, schedule minded, and strong willed and surprisingly with that, we just worked well together! On top of that he is kind and considerate (and quite a talker!), will roll with just about anything you throw at him, and will see the project through to the end and beyond :) He and Rhonda were instrumental in the layout of the kitchen and Rhonda just had an amazing and creative eye for making the entry to the kitchen more inviting by using some angled pieces, what a difference! As with any project, there were a couple hiccups, but it was how John handled those hiccups that made all the difference, total class act and they stand behind their work, which is so appreciated!!

The cabinet install was where the few hiccups occurred, but it was addressed in a timely manner and they turned out beautifully! I originally had someone else that was going to do the tile backsplash, but he ended up admitted to the VA hospital in the critical moment where we needed to stay on schedule. John to the rescue with Dustin to do the backsplash. And let me tell you, Dustin is a total perfectionist. The backsplash is amazing :) and he cleaned up after himself too!

TJ and Corey installed the white oak floors with perfection, Corey is the strong silent type and TJ just makes you feel comfortable from the start and has a passion for the detail of hardwood floors – they left the site clean and organized and when I found some extra deep scratches from the cabinet install – they returned and fixed them without question or attitude. The floors turned out gorgeous!

Premier Stone and Quartz did the quartz in the kitchen and bathroom – what wonderful people to work with! Jeremy came and templated in the snow and Tyler did the install, not a word of problem when I decided on adding the quartz backsplash in the bathroom after the fact. Highly recommend them!

Carpet install went off without any glitches and it even involved moving 2 bedrooms worth of stuff. They took the logical route and just came back on the next day to finish up rather than inviting chaos with trying to move everything quickly. Nice guys!

I would not hesitate to recommend the Showroom Interiors and should the need arise, would call them in the future for any projects! I understand John’s business partner does fencing and duct cleaning too! Thank you John and team, I love how the house...

We discovered Kai at First Finishers and the Showroom independently of one another and found it quite convenient that the two were affiliated. We had considered another company, but they only provided cabinets; we needed that but also lighting and plumbing.

The Showroom has excellent products and the staff were so patient with us as we selected our materials and gave excellent advice. Kai was very thorough when he did the estimate and asked questions to make sure he was clear on our needs and ensure there wouldn’t be any surprises once the work started. It took three months for the cabinets to come in due to the demand of the manufacturer. The day that Kai got the delivery date for the cabinets he had all the subcontractors scheduled. When they were delivered they were beautiful, in good shape, and the very thing we ordered. There was a scratch on one of the cabinet doors and the one of the cabinets was not measured right. The Showroom took care of the replacements in a very timely manner. We had a functioning kitchen on Dec. 23 as scheduled. All of the subcontractors went above what was expected of them and the work was superb.

And it is a beautiful kitchen. Our old kitchen was u-shaped and honestly quite restricting. One side was along the wall, while the other was freestanding, which made it difficult to get to one of our cabinets. The new design gives us much more space. Surprising, since we have an island you can play hockey on put in the middle. The new cupboards reach all the way to the ceiling, unlike our old ones, and so we have a lot more space there. The island also gives us a ton more cabinet space. Pull-out drawers and a lazy susan in the corner make getting things out much more convenient. The built-in shelf for our mixer is also a great convenience. We love the pull out shelves and the quiet closing doors.

So, yes, we like our kitchen very much. It is so spacious and looks great. We are very comfortable in it and enjoy it every day. The Showroom provided high quality materials that were installed professionally in a timely manner. The contractors with First Finishers have done excellent work. They took pride in their work and gave us outstanding product and service. We are so glad we fired our first contractor and hired First Finishers. We are so happy with their work that we have contracted with the Showroom and First Finishers to redo...