CVS — Local services in York Township

Does anyone in corporate care about the CVS on Edgewood Hill in York Pa. The people that work in the front of the store are wonderful. It is a shame they are being compared to this CVS. The pharmacy is terrible!!! The people in the pharmacy are rude they treat you like dirt. My doctor sent a script in for a sinus infection I didn't hear anything for 2 days 'I called and was told oh we don't have that it's on back order I don't know when we will get it. If we don't have it, I am sure the other stores don't have it either. I ask should I call another pharmacy I was told yes. I called my doctor's office it was called to another pharmacy not a CVS my script was ready in 15min. The next morning, I get a text from CVS Edgewood that my script is ready. I have tried calling them several times no one answers to tell them I got it elsewhere as they told me to do. Fast forward to 9/28/22 that was on Thur. I needed a script filled that I have been getting for years. I put the call in on the automated line it said my script would be filled by Mon 10/3/22. I didn't hear anything about it being filled so I tried to call Tues 10/4/22 three times on hold no answer. Tried again 10/5/22 no answer. Now I have 1 pill left so I called my doctor's office to transfer my script to another pharmacy. I have used this CVS for years I can't believe how the pharmacy people still have jobs. If it continues there will not be a CVS pharmacy at this location for them to work. I know they are busy and sometimes don't have enough help, but I have been in there when there is 4 people working and the phone rings and ring's also have heard rude comments made about customers. I would give 5 stars to the employees in the store and 0 to the pharmacy but I have to give 1...

Was diagnosed with blood clots in my lung two weeks ago. The pharmacist continued to fill my low dose preventative and made me explain on Sept 1 why I needed the higher therapeutic dose now instead. But the staff put the low dose back and he filled the therapeutic one. I needed a refill while my warfarin levels get to a healthy place. But the same pharmacist (Marcin - i did not get spelling), refused to fill my therapeutic blood thinner and was rude to both my pcp and obgyn. I had to drop everything and drive there to talk to him bc he refused to call me or speak on the phone w me when my mom stopped to pick up my prescriptions for me. One girl, Emily, was so sweet when I got there and she apologized for no one answering the phone the 3x I called and took the low dose prescription out of the system and put my therapeutic one in the system to be filled but I had to wait 15 mins. Then my obgyn called to tell me the pharmacist was rude. And refused to remove the lower dose to fill the higher one. He looked at me while I was on the phone w the provider. Then called me over and demanded that I explain to him why he should fill the higher dose. Jayda (probably didn't get correct spelling) stood up for me as I stood there sobbing and repeating myself to him. He finally filled the prescription. The 2 stars are for the 2 star employees who made me feel at least like I was worthy of keeping myself healthy. Thank you...

I've ended up in the hospital when insurance plays around with asthma medication brands and CVS will not work with my doctor to make sure I can breathe. Last month I didn't get my advair because it's on back order, so my doctor is working on getting it elsewhere for me. But there are other brands, so my doctor has urged me to find a different pharmacy that knows breathing is important and will do what needs to be done to ensure I continue doing so. She said it's common for a pharmacist to have to contact the doctor office and work on a solution, but they've never once contacted my doctor. I once went three months without asthma meds and ended up in the emergency room with an asthma attack thanks to this

Today, every single employee of the pharmacy called out, so I wasted $20 each way in an Uber to come home without meds. I'm on a fixed income and in heart failure, and that's a HUGE loss to me. In the end, it will cost me $80 just to get my meds, so I have to adjust my grocery list and skip a meal daily for the next two weeks to afford it. I'm also in the habit of skipping days of meds because this is far from the first time I can't get my meds when they're supposed to be there.

If anyone reading this can suggest a good pharmacy, please let me know. I've given over a decade of chances to CVS and just no Oliver have the...