Platinum Salon & Spa — Local services in Youngwood

My wife and I have been using Platinum Salon & Spa for several years now. It is a very quality spa in Westmoreland County. Every employee there is a trained and certified expert in his/her field. Most recently, I had Denise for a Signature Massage. I gave her a 1-minute overview of my feeling, and she was an excellent listener. She focused where I needed and still did every thing else. She made every effort to set a serine environment, with dim lights and low music. It was an excellent experience. The rest of the day, I had Emily who provided an excellent facial, and Signature manicures and pedicures. Like Denise, Emily heard my needs and picked appropriate products, ,and she provided a sample for my eyes. I've had both Emily and Heidi for manicures and pedicures, and they are both excellent. You rightfully get the feeling that they picked everything out specifically for you. They are always asking how it is going so that they can make mid-stream adjustments. When my day was over, I was rejuvenated and ready for life again. I would highly recommend the 3 ladies described here. These folks are well-trained and continue their education constantly. Their service is impeccable, and this is a 5-star staff all-around.

The front desk staff is excellent. I've never had a hard time making appointments or paying. They are responsive to email and phone.

The building itself though has some deficiencies that the staff can't control. For example, it is on the north-bound 119 in Youngwood, and the passing trucks can be noisy. Insulating the walls would go a long way towards lowering the distractions in the service rooms. The rooms for massage or facials are rather small. That necessitates the use of more narrow tables. When you are 6ft tall like I, the narrow tables make positioning of arms a challenge. Lastly, when one is there for a long day, it would be nice to have a "serenity" room for between services. That way one would not need to go in the salon area between services. The building is what takes this from a perfect 5...

The only thing upscale about this salon is their prices. I was part of a bridal party, we went the day before the wedding for the brides hair and makeup trial. The bride left in tears because her hair was a mess, her curls weren't sprayed then the hairstylist brushed them out. She asked the make-up artist for no black or grey and apparently they thought that they knew better. She left with black eyeliner and a gold face. Luckily she switched to a different hair stylist and make up artist for the next day and was happier with her results for the day of. She also wanted her nails done, but was given an attitude because the polish they were taking off wasn't Shellac. She ended up painting her own nails at home. I had a gel manicure done the day before the wedding. $45 for a manicure I wouldn't have paid $5 for. My left hands nails are all at an angle, the polish doesn't go down to the cuticle or cover the whole nail and they were chipping by the next day. My hair up do was a disaster, looked nothing like the picture I showed her. She put about 75 bobby pins in my hair and it looks like a rats nest. My make up was only ok, the eye liner wasn't applied well and she seemed surprised when I asked her to line the whole upper lid. I have a lot more to say but I don't want to waste anymore time. My advice for this salon is to keep the girls doing what they are good at. If they specialize in make-up don't let them do manicures. Also a little more of a personality would...

I've had multiple pedicures done at Roots in Mt. Pleasant and those were exceptional. The service at Platinum was a complete disappointment and waste of money. They did not have a red so they tried to make us purchase red to use. Since my friend and I were getting the same color, they used one from the shelf off the polish section in the nail room and took another that was for sale. After finishing my polish, she placed the color back out on the shelf for sale. The polish job itself was terrible. Half my nails aren't even painted up to the cuticle and it chipped off in less than a week. This was a "couple" package that my friend's husband purchased and we decided to use it instead. The salon didn't even take us back at the same time. Mine lasted about 45 min. When our nails were painted, we were essentially told they are too busy to let us sit there for them to dry so we had to go out to the waiting room and sit. Completely unprofessional and a waste of money. More importantly, the lady performing the pedicure insulted my friend by asking her if she was my mother (she is a year younger than myself) and when we said no, she proceeded to ask if we were a couple. Completely unbelievable that this is even appropriate in a place...