The Home Depot — Local services in Yucca Valley

My experience is not for the faint of heart. So I do a lot of handyman work out in Landers and yucca. So I'm actually there a lot. This happens quite frequently. I'll go in looking for something specific and not sure exactly where to find it. I'll ask somebody and they'll tell me oh it's on aisle such and such, so I say thank you very much. I will go to aisle such and such, and it's not there. I'll ask another person, they'll tell me something different. I'll go there and it won't be there either. So finally the third person actually looked it up on their directory and told me exactly where it was, although it was not exactly where they said lol but it was closer in the ballpark. If it weren't for the young ladies at the pro desk, I would chop a tree down and make my own wood, or that would actually be make my own boards ;-) as always, if you choose to visit the home Depot in yucca, I pray that your experience is different than mine.

Just an update, unfortunately this home Depot is the closest to the jobs that I work at. Numerous occasions I have experienced employees that did not even know the items that I was looking for. As stated before, I constantly get told the wrong places to look for what I need. But this update is mostly about tool rentals. I rented a chainsaw for 24 hours, was told it had a new chain on it. The employee who assisted me did not even know how to start a chainsaw. I had to instruct him not to use the choke but just get it gas. When he did that it started right up, after he took the plug out and wiped it off because he had fouled it. So after getting back to the job site, I was able to cut down three out of 10 small trunks and then the chain was no longer even good enough to do any more tree stumps. Not to mention the representative at home Depot sent me with very little bar oil and gasoline. The chainsaw that I rented went through more chain oil than it did gasoline. With a good running chainsaw you should go through about as much chain oil as you do gas. You fill them both up at the same time as they should both be needing it. I guarantee I will not rent tools from home Depot again. I will simply find a tool rental shop.

As always, this is only my experience on this day. I hope that if you find yourself at home Depot on 29 palms, may your experience be...

I'm new to the area and my experience here was terrible. I was looking for a replacement lock for a USPS mailbox and was directed here by a Supervisor at the local USPS office. There were no associates around at the time in the area where these locks were, so I wandered to the next aisle and found an employee and asked for help/assistance. This woman was rude and dismissive. She quickly told me "the lock will work because it's universal".

I asked her if she's sure because I already had to return a lock recently purchased here because it didn't fit despite what another employee told me. I even had the old USPS lock to show her for comparison. She gave me an attitude followed with a sigh and said "it will work". Then proceeded to say she didn't know what else to "say about it" or "assist in the matter".

The least she could have done was admit she wasn't sure and asked for assistance from another employee who actually worked in the department. I ended up buying this lock and had to come back again for a refund because it didn't properly fit. This time, the employee at the Customer Service Center was actually helpful and respectful. She even called for an employee from the department for additional assistance. To my surprise, I was told Home Depot doesn't actually carry any locks that properly fits USPS mailboxes and I'd have to see an actual locksmith. I could have been told this from the start and prevent this back and forth nonsense had I've been properly helped before. Sure, the USPS Supervisor also made the mistake of directing me to the wrong place, but Home Depot didn't help make the matter better.

I'm a disabled Veteran and have neck and back injuries. Walking around like this can aggravate my pain and add to my frustration especially on a rather warm day. I only gave 2 stars because of the proper help I finally received at Customer Service. My rating would obviously have been higher had I not been put through additional and unnecessary frustration from the...

This was a friend’s experience.......

Yes, I'm a -RANTIN - a bit..do kindly allow me too.

Such a simple things, you pay a lot of $ to rent equipment, You expect it to be clean, sharp, full of liquids and working- like they say it will be. You have to return it that way for sure. So when I am told 'its fine', I don't need to buy more oil (when i wanted to) and will hardly need to refill the gas but once ( for 2.5 acres?- ok I will go get gas early morning to start in again) and we come to get some small patch areas done first and and it runs out of gas on one strip of grasses along the back fence line.... I get irked!...and the H.D. manager says, you get what you get its on you! Such great CS eh?... so tell me... you are supposed to stick your finger in the gas tank and push on a blue sponge to see gas bubbles(?). ewwwwww and how thr heck does that tell me how much gas is in there!? much less how much to refill it to?...so I say BULLLLLBlank!!!

I personally have NEVER had a good experience every time I have gone in. Gardening department by far was the worst experience ever tho. Went in with a 350.00 budget for flower bed flowers and plants but waited I promise u 20 minutes for someone to help me with which would be Appropriate for my yard and sun exposure etc. when a rep finally could be bothered she simply said read the tags/cards that are on the containers. Wowww thanks for all your help!! SMH So left with nothing but pool chemicals. Got the same customer service when I was shopping for kitchen and bathroom Fossetts and lighting. Same when I went to buy window coverings!! Same when I went to buy toilets!! Same when lI went to try and update my drop in stove.Manager doesn’t care two shhhts I have spoke plenty of times and they are...