If I could give them a negative rating I would!!!

We have been going here for years, especially during the river of lights. You can call it a tradition of ours. However, that will never happen again. Before school started we asked the kids where they wanted to eat to celebrate the back to school season. They chose Little Anita's. We went, were seated next to a broken window, on a table that was rocking back and forth. Our waitress noticed but didn't care she even watched my husband get down and try to adjust it and just walked off. We didn't complain, just went on with our meal. We had a spill and began using the little napkins we had to clean it and she again noticed but said nothing, walked off and didn't offer any assistance. My husband had to find another staff and ask for a rag. She came and cleaned it and was very nice. Our waitress was very unpersonable and could care less about serving us. The food came out and was not the same good quality we were expecting and looking forward to, we noticed the lettuce was brown, guacamole was brown and the chili was just spilling all over the sides of the plates and it was just a mess. Our waitress aside from bringing the food didn't come back, not for refills not to check in, just no service. By the time we got the check, we noticed that they helped themselves to a very generous $35 tip as an added gratuity. They stated our infant son counted at the party over 7.... We said no and felt a $15 dollar tip was more than generous considering the lack of service we received.

Much to our surprise two days later when we checked our bank, we noticed they added an Additional $10 tip to the final ticket and didn't charge us the amount we signed for, it was 20 dollars more than we authorized. They fraudulently changed our authorized amount!!!!

We called them to give them the benefit of the doubt, maybe they weren't aware. Come to find out it was a manager who did the transaction !!!! And she was horrible on the phone and stated to him that "if he wanted the money back, he would have to come in and take it from the waitress his damn self." they never apologized, they never made any effort to correct it. Luckily our bank did identify it was fraud and corrected it on that end but the restaurant refused. It was unbelievable and the lack of professionalism and customer service was beyond appalling.

We will never go back.

Would highly recommend never using a card here because they made it very apparent that they will help themselves to your account and see nothing wrong with it at all.