During our recent visit to Papa Zouk, we encountered several issues that marred our dining experience. This was our first time making a large booking, and we called ahead and spoke with Faye, who was extremely lovely and accommodating. She even provided vegan options for those in our group who couldn't eat fish.

Upon arrival, we were seated but had to wait for a while. There were no physical menus available. Instead, the manager instructed the waiting staff not to give us menus as he would verbalize the menu to us, which prevented us from seeing prices. We ordered drinks and had to wait for him to approach us. His demeanor was curt and regimented, focusing first on the lobster options and informing us that there wasn't much left on the menu.

Our group of eleven ordered meals, and we were told that the meals included bread and salad. However, only three baskets of bread were brought out to share among all of us, while we observed other pairs sharing a basket between them. When we questioned the staff, they stated that this was the standard serving.

The final issue arose when it came time to pay. We chose to settle our bills separately, and the prices did not match those listed on the restaurant's Facebook page, leading to significantly higher charges. Despite being the largest booking, the staff's customer service fell short. The manager appeared to neglect our table while being quite courteous to other patrons, leaving us with the suspicion that we were overcharged.

While Faye was delightful and helpful over the phone, our actual experience at the restaurant was disappointing and frustrating.